Privacy Policy

Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, password when you create an account
• Profile Information: Professional details, work history, education, skills that you add to your resume
• Payment Information: Billing address and payment details (processed securely by our payment providers)
• Communication Data: Messages and correspondence when you contact our support team

Automatically Collected Information

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on site
• Log Data: IP address, access times, referring URLs
• Cookies: See our Cookies Policy for details

We use the collected information for the following purposes:

• Provide Services: Create and manage your account, generate resumes, process payments
• Improve Services: Analyze usage patterns to enhance user experience and develop new features
• Personalization: Customize content and recommendations based on your preferences
• Communication: Send service updates, respond to inquiries, and provide customer support
• Marketing: Send news about Clever CV features, plans and offers by email — you can unsubscribe at any time (see “Emails we send” below)
• Security: Detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: Comply with applicable laws and legal obligations

Emails we send

• Service emails: messages about your account, your resumes, your purchases and your support requests.
• Product and offer emails: when you give us your email address — by creating an account, subscribing to our newsletter, or entering it while building a resume on Clever CV (including without an account) — we may email you about your resume and about Clever CV features, plans and offers. We rely on our legitimate interest in telling people who use Clever CV about our related services, or on your consent where you subscribed.
• Every product and offer email has a one-click unsubscribe link; once you unsubscribe we stop sending them. You can also ask us to stop at [email protected].
• Newsletter: if you subscribe, we keep your email address, the date and the page you subscribed from as a record of your consent.

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, and customer support
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure data centers with physical security measures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

To exercise these rights, contact us at [email protected]

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

7. Account Activity and Security Logs

When you are signed in, we keep a log of activity on your account to protect it, prevent fraud and help us resolve support and billing questions. We do not keep this log for visitors who are not signed in.

• What we record: the date and time; what you did (for example signing in or out, a failed sign-in attempt, the pages you open, creating, editing or downloading documents, starting a checkout or changing your subscription); your IP address and approximate country; and your browser and device type.
• What we do not record: your password, the content of your documents or forms, or your payment card details.
• Legal basis: our legitimate interests under Article 6(1)(f) of the UK GDPR in keeping accounts and payments secure, preventing fraud and abuse, and answering your questions about your account.
• Who can see it: only authorised Clever CV staff, for security, fraud prevention and support. We do not sell it or use it for advertising.
• How long we keep it: activity log entries are deleted automatically after 180 days.

You can ask for a copy of your activity log, or object to this processing, by emailing [email protected]

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your data within 30 days, unless we are required to retain it for legal purposes.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.