Senior Product Owner (CRM Platform)

Salary: £40,000 - 80,000 per year

Requirements:

• We are looking for an experienced Product Owner or Product Manager with a proven track record in overseeing the strategic direction, adoption, and value realisation of a business-critical digital solution, ideally CRM, in a large, diverse organisation.
• We need excellent stakeholder management skills, with the ability to work across a complex, devolved organisation and influence senior decision-making.
• We need a strategic mindset with experience of owning and prioritising product roadmaps and backlogs, balancing limited resources, risks, and competing demands to maximise organisational value.
• We need a strong understanding of agile delivery methodologies, continuous service improvement, and product management practices.
• We need a data-driven approach, using data and insights to inform decision-making, measure success, and drive continuous improvement.
• We need a proactive and collaborative leader, able to work effectively with stakeholders and technical and non-technical teams.

Responsibilities:

• We lead the development, performance, and continuous improvement of our CRM platform, built on Microsoft Dynamics 365.
• We maximise the value delivered through the platform and associated products by determining product priorities, directing the platform roadmap, establishing product standards, and ensuring effective adoption of the platform as a core institutional service across the University.
• We work closely with the CRM Director, the platforms technical leadership, Product Owners for the products developed on the CRM platform, and stakeholder groups.
• We support the successful delivery of CRM-enabled services across divisions and colleges.
• We ensure that our CRM delivers measurable organisational benefits aligned to University-wide priorities.

Technologies:

• CRM
• Support
• Product Manager
• Product Owner
• Office 365

More:

We are the University of Oxfords IT Services department, providing robust, reliable, and high-performing IT and digital services to support teaching, learning, research, and administration. Our CRM team is based at Dartington House in Oxford, and this is a senior fixed-term role until 31 July 2029. We offer 38 days of annual leave, a generous family leave scheme, hybrid and flexible working with a minimum of 2 days onsite, an excellent contributory pension scheme, and sustainable commuting options including a cycle loan scheme, discounted bus travel, and season ticket loans. We also offer access to a vibrant community through our social, cultural, and sports clubs, within an inclusive environment that values wellbeing, development, and collaboration.

last updated 36 week of 2026