AI & Business Intelligence Program Manager

Salary: £71,000 - 99,000 per year

Requirements:

• 4–6 years of program management experience leading technical AI, business intelligence, or data strategy initiatives.
• Strong command of business intelligence frameworks, visualization tools such as Looker or Tableau, SQL, and practical understanding of AI/ML lifecycles, including Generative AI and predictive modeling.
• Proven ability to manage complex technical roadmaps involving data engineers, data scientists, product managers, and business stakeholders.
• Exceptional talent for synthesizing data-heavy technical concepts into compelling, structured updates for non-technical executives.
• Deep interest in online travel, marketplace dynamics, and traveler journey optimization.
• Background in travel tech, e-commerce marketplaces, or consumer-facing digital platforms.
• Certifications in program management such as PMP or CSM, or advanced credentials in Business Intelligence or Data Strategy.

Responsibilities:

• Establish clear reporting cadences for leadership, translating AI model performance, traveler engagement trends, and BI dashboard metrics into executive-ready status updates.
• Direct complex, cross-functional programs spanning Data Engineering, AI/ML, Product, and Traveler CX teams to ensure business intelligence initiatives land on time.
• Maintain project management rigor across data pipelines, predictive search features, dynamic pricing models, and AI support systems, tracking milestones and holding dependencies accountable.
• Partner with CX and Product leadership to convert traveler behavior data and BI reporting into actionable operational changes that reduce friction across the booking and trip lifecycle.
• Proactively identify bottlenecks in data availability, BI tool integrations, or cross-team alignment, and deliver clear resolution paths before project schedules slip.

Technologies:

• AI
• Business Intelligence
• Support
• Looker
• SQL
• Tableau
• Machine Learning

More:

We are Tripadvisor Group, a global travel company that connects people to experiences worth sharing and aims to be the worlds most trusted source for travel and experiences. Our portfolio includes Tripadvisor, Viator, and TheFork, and we connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces across experiences, accommodations, restaurants, and other travel categories. This hybrid role is based in our London office and requires 2 to 3 days per week on site. We offer competitive compensation, annual bonuses, flexible work arrangements, a flexible schedule, donation matching, tuition assistance, a lifestyle benefit, travel perks, an employee assistance program, health benefits, and a generous referral scheme. Our culture is built around traveler first, execution is our edge, and we succeed together, with an emphasis on collaboration, agility, ownership, and inclusive teamwork.

last updated 36 week of 2026