Implementation Lead - Healthcare Software

Salary: £53,000 - 93,000 per year

Requirements:

• 5+ years experience in software implementation, technical delivery or project delivery
• Proven experience delivering software installations within HealthTech start-ups
• Experience supporting organisations moving from start-up into scale-up, where processes are evolving rather than fixed
• Comfortable working in non-structured, ambiguous environments with changing priorities
• Able to operate confidently in a high-velocity, fast-paced setting
• Strong stakeholder management skills with the ability to build credibility quickly
• Excellent communication, facilitation and documentation skills
• A critical thinker with strong problem-solving capabilities and sound judgement
• Highly motivated, proactive and resilient
• Deeply motivated by the power of HealthTech and its ability to improve lives
• Mission-driven, with genuine belief in what the product is trying to achieve
• Energised by pace, growth and ownership
• Comfortable making decisions with incomplete information
• Naturally curious, analytical and solutions-focused
• Must be eligible to work in the UK

Responsibilities:

• Own the end-to-end implementation lifecycle for new customers
• Scope, plan and deliver software installations and onboarding programmes
• Work closely with Product, Engineering and Customer teams to unblock issues quickly
• Oversee configuration, data migration and validation activities
• Ensure data quality, integrity and clinical safety throughout implementations
• Communicate clearly with customers in complex and evolving situations
• Identify risks early and adapt plans pragmatically as circumstances change
• Contribute to building and continuously improving implementation processes and playbooks
• Act as a trusted partner to customers through change and adoption

Technologies:

• Project Manager

More:

We are seeking a highly capable Implementation Lead to deliver customer software installations and onboarding programmes within a HealthTech start-up transitioning into scale-up mode. This is a hands-on role in a fast-paced, mission-driven environment, where the work directly contributes to better healthcare outcomes. The role is based in London (Kings Cross) and requires five days per week on site, with on-site working Monday to Thursday, Friday working from home, and client travel when required. Some paid weekend work may be required during implementation go-live. The salary is £80k–£100k DOE, and sponsorship is currently not available.

last updated 36 week of 2026