Application Support Analyst

Salary: £60,000 - 90,000 per year

Requirements:

• Experience with COBOL-based applications
• Experience with DB2 and VSAM
• Experience with JCL and CICS
• Highly valued skills may include Hogan / CAMS, ZOS/Connect, and REXX tool knowledge
• In-depth technical knowledge and experience in the assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise

Responsibilities:

• Monitor and maintain the banks critical technology infrastructure
• Resolve more complex technical issues while minimising disruption to operations
• Provide technical support for the service management function for a specific client or group of clients
• Develop the support model and service offering to improve service to customers and stakeholders
• Execute preventative maintenance tasks on hardware and software
• Use monitoring tools and metrics to identify, prevent, and address potential issues
• Maintain a knowledge base with detailed documentation of resolved cases for future reference and self-service
• Analyse system logs, error messages, and user reports to identify root causes of hardware, software, and network issues
• Resolve issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
• Support automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office support, and stakeholder management
• Identify and remediate, or escalate through the appropriate process, potential service-impacting risks and issues
• Assess support activities proactively and implement automations where appropriate to maintain stability and drive efficiency
• Tune monitoring tools, thresholds, and alerting to ensure issues are identified when they occur
• Provide incident and problem management across critical card systems
• Ensure adherence to SLA targets
• Collaborate on Major Incident Management calls
• Contribute to the smooth operation of a 24/7/365 environment
• Lead or supervise a team where applicable, guiding professional development and coordinating resources
• Partner with other functions and business areas
• Escalate breaches of policies and procedures appropriately
• Take ownership of risk management and strengthening controls
• Deliver work in line with relevant rules, regulation, and codes of conduct
• Resolve problems by selecting solutions based on acquired technical experience

Technologies:

• COBOL
• Hardware
• Incident Management
• Support
• Network
• Office 365

More:

We are a bank supporting critical card applications and operating in a follow-the-sun model to deliver exceptional service to colleagues and customers. This full-time role is based in our office in Knutsford, Cheshire, at Radbroke Hall. We operate in a 24/7/365 environment and expect collaboration across major incident management and service support activities. We also value our Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, along with our Mindset to Empower, Challenge and Drive.

last updated 36 week of 2026