Technology Support Engineer

Salary: £33,000 - 62,000 per year

Requirements:

• An understanding of IT industry best practices and procedures, including change, incident, request fulfilment, and problem management processes
• A good level of Windows operating system experience
• Broad technical knowledge of PCs, laptops, peripherals, and their architecture
• Working knowledge of current software packages, including Microsoft Office
• ICT industry experience
• Experience of working as part of a team
• Experience in a customer-facing role
• A valid driving licence

Responsibilities:

• Implement and maintain IT hardware, software, and licensing to meet agreed targets and deliver high-quality customer support
• Provide local, on-site support for internal customers across community-based workplaces
• Resolve IT incidents and queries promptly in varied and sometimes high-profile situations
• Assist with physical tasks such as moving IT hardware and setting up office spaces
• Share knowledge and upskill colleagues on productivity tools and IT solutions to maximise business benefits
• Adapt to a fast-paced environment and make calm, measured decisions under pressure
• Work flexibly and collaboratively within a mobile team, demonstrating self-motivation and teamwork
• Support customers through evolving technology landscapes, ensuring smooth adoption of new tools and systems

Technologies:

• Hardware
• ICT
• Support
• Mobile
• Windows

More:

We offer a permanent, full-time role based in Harrogate, North Yorkshire, working 37 hours per week on a salary of £25,989 to £29,064 per annum at Grade E-F. We provide a work vehicle for site visits, with travel between our key hubs in Scarborough, Ryedale, Hambleton, Richmondshire, Harrogate, Skipton and Selby, and the role is primarily office-based with opportunities for hybrid working and occasional home working when required. We offer a range of benefits including a local government pension scheme with generous employer contribution, salary sacrifice schemes, employee discounts, travel loans, and confidential wellbeing support through Health Assured. We are committed to diversity, inclusion, and safeguarding, and we welcome applications from individuals of all backgrounds.

last updated 36 week of 2026