IT Operations Engineer

Salary: £41,000 - 41,000 per year

Requirements:

• Around 2 to 3+ years of IT operations experience in a modern SaaS, technology, or remote-first environment.
• Strong hands-on experience with endpoint management, device lifecycle, MDM, patching, encryption, and secure device posture.
• Experience administering identity and access systems, SaaS tooling, collaboration platforms, service desk workflows, and access review processes.
• Practical understanding of Joiner-Mover-Leaver workflows, least privilege, role-based access, audit evidence, vendor access, and secure onboarding/offboarding.
• Comfortable with automation and scripting, and able to reduce repetitive manual work and improve IT process reliability.
• Good judgment around operational risk, employee experience, security controls, cost, and supportability.
• Clear communication and documentation habits for runbooks, policies, support notes, and process changes.
• Comfortable covering hands-on IT support when needed while focusing primarily on scalable IT operations, automation, secure tooling, documentation, and service improvement.
• Experience with tools such as Okta, Entra, Jamf, Iru (formerly Kandji), Intune, Google Workspace, Slack, Atlassian, GitHub, service desk or ITSM tooling, asset management, procurement, inventory, licensing tools, AWS, networking, VPN, DNS, and security/compliance tooling.
• Bonus points for experience in a high-growth startup, pre-IPO, or public company; remote-first, zero-trust, or security-forward organization; SOC 2, ISO 27001, audits, due diligence, access logs, and controls; ITIL or lightweight IT service management; DevOps or engineering-adjacent workflows.
• Useful, not required: certifications such as ITIL, CompTIA Security+, CISSP, or similar.
• Must be based in the United Kingdom and have the right to work independently without requiring sponsorship.
• Candidates should be within practical commuting distance of Belfast.

Responsibilities:

• Manage and improve core corporate IT systems, including identity, device management, collaboration tooling, service desk workflows, and SaaS administration.
• Own and automate Joiner-Mover-Leaver processes across access, identity, devices, asset provisioning, and software licensing.
• Support secure endpoint management through MDM, encryption, patching, device posture, remote lock/wipe, and lifecycle controls in the Apple ecosystem.
• Maintain access controls, role-based access models, access reviews, least-privilege practices, and evidence trails.
• Support procurement, provisioning, asset tracking, hardware lifecycle, software lifecycle, licensing, renewals, and vendor coordination.
• Provide backup and escalation support for HQ/on-site IT where needed, including onboarding, events, working sessions, device readiness, meeting-room equipment, peripherals, stock readiness, and basic networking coordination.
• Build automation, self-service workflows, runbooks, and knowledge base content that reduce manual support load.
• Support IT service delivery for a globally distributed, remote-first workforce, including issue triage, escalation, root cause follow-up, and service improvement.
• Contribute to IT disaster recovery, business continuity, and operational readiness planning with Security and Operations.
• Support technical control work and evidence collection for SOC 2, ISO 27001, EU CRA, and other related compliance frameworks.
• Track useful IT metrics such as request volume, SLA adherence, provisioning time, patch coverage, access reviews, self-service adoption, and employee satisfaction.

Technologies:

• AI
• AWS
• Atlassian
• DevOps
• GitHub
• Hardware
• Support
• ITIL
• ITSM
• Security
• Slack
• VPN
• Cloud
• CI/CD

More:

We are Cloudsmith, building the operating system for the modern software supply chain. We run a global, fully managed, multi-tenant SaaS platform that helps organizations secure, govern, and distribute software artifacts at scale across more than 30 formats and ecosystems. We recently raised our Series C to accelerate Cloudsmith 2.0, with deeper artifact intelligence, stronger policy and provenance, faster package-aware delivery, and infrastructure built for engineering teams and the modern AI-driven software factory. This role is part of our Security and Operations partnership, focused on making corporate IT work well, safely, and predictably for a remote-first Series C company. The position is based in or around Belfast, Northern Ireland, with regular presence at our Belfast HQ for working sessions, planning, all-hands, team events, and occasional on-site IT support. We offer a competitive compensation package including equity, comprehensive health, dental, and vision insurance, generous annual leave, flexible working policies, and a professional development budget. We support a dynamic, innovative, trust-centric, and supportive work environment, with room to grow alongside strong colleagues. We also provide professional development support for equipment, training, books, conferences, travel, and certifications, and use tools such as Slack, Google Docs, and Linear to collaborate across locations. We are an equal-opportunity employer committed to a diverse workplace.

last updated 36 week of 2026