Systems Support Developer/Analyst

Salary: £45,000 - 45,000 per year

Requirements:

• We need administrative experience of large-scale IT systems in a large organisation, either in a technical support or development role.
• We need advanced Microsoft tool expertise, or a demonstrable interest in developing technical expertise in this area.
• We need experience working with external suppliers providing Microsoft Dynamics 365 and SaaS-based solutions.
• We need the ability to work comfortably in a fast-paced academic environment and build strong working relationships across a wider IT team.
• We need the ability to prioritise and manage workload effectively and respond promptly to new requirements.
• We need experience in the specification, design, development, integration, testing and documentation of large or complex systems.
• We need the ability to review systems designs, assess risks, and support architecture and integration decisions.
• We need experience specifying user and system interfaces, including validation, security, audit controls, recovery routines and contingency procedures.
• We need experience maintaining application support processes and using application management tools to investigate issues and produce reports.
• We may also need experience in line management and leadership of staff supporting technical and functional solutions.

Responsibilities:

• We support internal teams and external partners to develop, maintain and provide technical support for Microsoft Dynamics 365 Customer Insights solutions.
• We assist with requirements gathering, review solutions provided by partners, develop and maintain in-house solutions, and respond to support requests.
• We provide technical support for the services underpinning our Email and Collaborative tools, with a primary focus on Microsoft Dynamics 365 Customer Insights.
• We specify, design, develop, integrate, test and document large or complex systems.
• We review other systems designs to ensure appropriate technology selection, efficient use of resources, and integration across multiple systems.
• We contribute to policies for selecting architecture components and evaluate major design options, including impact analysis and risk assessment.
• We specify user and system interfaces, including validation, error correction, access, security, audit controls, recovery routines and contingency procedures.
• We assist with translating logical designs into physical designs.
• We maintain application support processes and ensure support requests are handled according to agreed procedures.
• We use application management software and tools to investigate issues, collect performance statistics and create reports.
• We may provide line management and leadership for staff supporting technical and functional solutions and/or services in our technical domain.

Technologies:

• Support
• Security
• Office 365
• LESS

More:

We are Cardiff University, a leading institution with a vision to be world-leading, research-excellent and educationally outstanding, serving Cardiff, Wales, the UK and the world. Our Information Services team supports staff and students through professional, friendly and customer-focused technology services across corporate, administrative, academic research, and learning and teaching functions. This is a full-time, fixed-term 12-month post covering maternity leave, offering a competitive salary, 37 days annual leave, and a generous pension scheme. We welcome applications from all sections of the community, value diversity and inclusion, and consider flexible working or job share arrangements. Applications may be submitted in Welsh.

last updated 32 week of 2026