Subscription Terms

1. Plans and prices

The plans we offer, what each includes, and their prices are shown on our Pricing page. The price, billing period and renewal price of the plan you choose are shown again before you pay.

Prices are charged in US dollars (USD). If your card is in another currency, your bank may apply its own exchange rate and fees, which we do not control. The price shown at checkout is the total you will pay for that billing period, including any taxes we are required to charge.

2. How the contract is formed

Before you are sent to our payment provider, you must tick a box to confirm that you have read and agree to our Terms & Conditions, these Subscription Terms and our Refund Policy, and that you ask for immediate access to the paid features. Our contract with you starts when your payment is successfully taken and we confirm your Subscription.

We record the date, time and version of the terms you agreed to. We will send you a confirmation by email.

3. Payment

Payments are processed securely by Stripe. Your card details are handled by Stripe and are never stored on our servers.

By subscribing, you authorise us (through Stripe) to charge your payment method the price of your plan at the start of each billing period until you cancel.

4. Automatic renewal

• Monthly plans renew automatically every month on the same date as your first payment.
• Annual plans renew automatically every year on the anniversary of your first payment.
• You will be charged at the start of each new period at the renewal price shown at checkout, unless we have told you about a price change under section 6.
• You can see your renewal date, and turn off automatic renewal, on your Account profile page at any time.

5. Trial plans

Where we offer a paid trial (for example a 7-day Pro Trial), you pay a one-off trial fee for full access during the trial period.

Unless you cancel before the trial ends, the trial automatically becomes a monthly Subscription and you will be charged the monthly price shown at checkout on the day the trial ends, and then every month until you cancel.

Each person may use a trial only once.

6. Price changes

We may change our prices. If the price of your Subscription is going to change, we will email you at least 30 days before the change takes effect. The new price will apply from your next renewal after that notice period. If you do not want to pay the new price, you can cancel before the renewal date and you will not be charged it.

7. How to cancel

You can cancel at any time, without giving a reason, by:

• going to your Account profile page and choosing to cancel your subscription or turn off automatic renewal; or
• emailing [email protected] from the email address on your Account.

When you cancel, no further payments will be taken. You keep access to the paid features until the end of the period you have already paid for, after which your Account moves to the free plan. Your saved documents are not deleted when a Subscription ends.

Cancelling stops future payments; it does not by itself refund a payment already made. To get your money back, request a refund under our Refund Policy within 7 days of the payment.

8. Changing plans

You can switch to a different plan at any time. The price and start date of the new plan are shown before you confirm. When you switch, your previous Subscription stops renewing.

9. Failed payments

If a renewal payment fails, Stripe may try again over the following days. We will let you know so you can update your payment details. If payment still cannot be taken, we may move your Account to the free plan until payment is made. We do not charge any late-payment fee.

10. Problems during subscription or payment

Any issue you have while subscribing or paying must be reported by email to [email protected]. This includes being charged without receiving access, being charged twice, a payment that failed but still left a charge on your statement, or not being able to cancel.

Please include:

• the email address on your Clever CV Account;
• the plan you were buying and the date and time;
• what happened, with a screenshot if possible;
• your Stripe receipt or payment reference, if you have one.

We will confirm we have received your report and deal with it. We aim to reply within 2 working days. If we find you were charged in error, we will refund the incorrect amount in full.

11. Contact and technical support

For anything about your Subscription, including technical support, email us at [email protected].