Technical Support Specialist

Salary: £53,000 - 93,000 per year

Requirements:

• Practical technical skills, including working knowledge of HTML or another markup language; experience querying SQL databases is desirable but not essential.
• Proven analytical and troubleshooting abilities developed in an end-user technical support environment.
• Strong attention to detail when manipulating text, and comfortable proficiency in Excel or Google Sheets.
• Strong organisational skills, with a track record of prioritising high-impact issues and meeting tight deadlines amid shifting priorities.
• As we are regulated by the Financial Conduct Authority, all Goodlordians must pass a thorough referencing check via Experian before joining. References are requested only after an offer is made.

Responsibilities:

• Monitor, maintain, and optimise our core Contracts and Payments systems.
• Work as a technical bridge between internal teams and letting agents, providing support by phone and email.
• Resolve a range of operational challenges using in-house tools and custom platform configurations.
• Lead agent onboarding from end to end, including tailoring agency branding, amending documents, and guiding clients through key timelines.
• Work with customers on contracts and rent collection payments, promptly address queries, and resolve or escalate issues as they arise.

Technologies:

• Excel
• Support
• SQL

More:

This is a full-time, hybrid Engineering role based in London (E1), with two days a week in the office and three days remote, or in the office if preferred. Contracts and Payments are core parts of our Goodlord platform, supporting tenancy execution and the efficient handling of tenancy-related payments. Although the role involves contact with customers, it is not a front-line customer support position. Our mission is to make renting simple and transparent and to be the gold-standard platform for renting. Around 3,000 letting agents use our platform, and more than 350 Goodlordians across the group support our mission. We offer an annual development fund, bi-weekly coaching through Sanctus, 25 days of annual leave plus UK bank holidays—with an additional day per full holiday year up to 32 days—and three months of fully paid leave for new parents of all genders. We are an inclusive, equal opportunity employer that welcomes applicants from all backgrounds and walks of life.

last updated 40 week of 2026