IT Support & Systems Technician

Salary: £26,000 - 26,500 per year

Requirements:

• Experience providing hands-on IT support in a business environment.
• Strong understanding of hardware, networking, and software troubleshooting.
• Experience with ERP systems, ideally Access.
• Ability to analyse and improve workflows and processes.
• Experience working with SQL databases.
• Ability to develop basic scripts or tools to automate tasks in any language.
• Strong communication skills, with the ability to train and support staff at all levels.
• Good organisational skills and attention to detail.
• Ability to work independently and liaise with external support providers.

Responsibilities:

• Provide day-to-day IT support across our company, ensuring smooth operation for all staff.
• Set up, configure, and maintain computers, devices, and production-related IT equipment.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Maintain a strong understanding of the Access platform and provide training to all departments, including senior management.
• Hold regular meetings with management teams to advise on best practices and future process improvements.
• Continuously optimise ERP workflows and update system data.
• Resolve issues relating to works orders, sales orders, and purchase orders.
• Update and maintain accurate Bills of Materials and support improvements to product data integrity.
• Analyse factory workflows and collaborate with teams to implement process improvements.
• Develop custom tools and scripts to automate tasks, enhance MRP functionality, and improve overall efficiency.
• Manage and work with backend SQL databases, including creating queries for dashboards and internal reporting.
• Liaise with external support partners to ensure timely resolution of technical issues.
• Meet with external software providers to assess potential systems, discuss technical requirements, and evaluate installation feasibility.
• Provide general IT support, including troubleshooting technical issues and assisting with network and connectivity problems.
• Set up and maintain IT equipment and manage user accounts and system access.
• Install and update software where required.
• Keep basic IT records and asset lists up to date.

Technologies:

• Backend
• ERP
• Hardware
• Support
• Network
• SQL

More:

We are recruiting an IT Support & Systems Technician based in Leominster with a salary of £26,500. We are working on behalf of one of our clients, and our client strongly encourages applications from ex-military personnel, although all applications will be considered. The role combines day-to-day IT support with systems improvement work across production-related infrastructure, ERP processes, and data integrity.

last updated 33 week of 2026