Secure Support Engineer

Salary: £52,000 - 92,000 per year

Requirements:

• Experience in a customer-facing IT support role, handling support tickets and assisting colleagues with varying levels of seniority and IT proficiency.
• Knowledge of Windows operating systems, Azure, Office 365, and Intune.
• Experience managing platforms within Azure, particularly Azure Virtual Desktops, is preferred.
• Keen attention to detail and the ability to follow and produce clear, concise documentation.
• Ability to communicate across all levels of an organisation and work effectively as part of a team.
• We require candidates to meet the UK eligibility and residency conditions stated for the security clearance required for this role: UK single nationality and at least five years UK residency. The posting also describes this as being a British citizen or having been resident in the UK for the past five years.

Responsibilities:

• Serve as the first point of contact for users in a secure environment, handling a variety of requests and escalating them when needed.
• Provide technical support and input to team projects.
• Create clear, concise reports demonstrating usage of our environments.
• Follow strict processes for data management.
• Support business-critical systems.
• Work on-site five days a week and travel to other offices as needed.
• Help maintain a strong security stance by following strict processes and supporting the integrity of our IT services.
• Deploy and operate a variety of systems to help ensure environments are available, secure, and operating as expected.

Technologies:

• Azure
• Support
• Office 365
• Security
• Windows
• Cloud

More:

We are PA Consulting, a global consultancy with more than 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. We work across sectors including consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate from offices across the UK, Ireland, the US, the Nordics, and the Netherlands. This is a full-time, mid-senior-level consulting role supporting our UK users based outside London, with opportunities to develop customer service, automation, problem-solving, and secure IT support skills. We offer private healthcare, lifestyle benefits, 25 days of annual leave plus a bonus half day on Christmas Eve, the option to buy five additional days, a company pension scheme, an annual performance-based bonus, tax-efficient benefits, and opportunities to take part in community and charity initiatives. We are committed to inclusion, equality, and supporting the physical, emotional, social, and financial well-being of our people.

last updated 40 week of 2026