2nd Line IT Support AVD Expert

Salary: £33,000 - 40,000 per year

Requirements:

• Previous experience working in an MSP, IT support company or busy service desk environment
• Strong Level 1 support skills with experience handling Level 2 issues
• Good knowledge of Microsoft 365 and Windows environments
• Experience supporting Azure Virtual Desktop (AVD)
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple tasks and priorities
• Confident speaking to customers over the phone
• Good written communication skills
• Organised, reliable and able to take ownership of technical issues
• Willingness to participate in on-call support when required

Responsibilities:

• Provide Level 1 and Level 2 technical support to our MSP customers
• Support users via phone, email, WhatsApp and remote support tools
• Troubleshoot Microsoft 365, Windows, email, user account, application and connectivity issues
• Support and troubleshoot Azure Virtual Desktop (AVD) environments
• Manage multiple tickets and customer requests at the same time
• Keep customers updated and maintain clear ticket notes
• Assist with user onboarding and offboarding
• Manage permissions, accounts and general Microsoft 365 administration
• Diagnose issues before escalating to senior engineers where required
• Support the wider IT team with customer projects, changes and recurring technical issues
• Provide on-call or out-of-hours support when required

Technologies:

• Azure
• Support
• Microsoft 365
• Windows
• Office 365
• Cloud
• Active Directory
• Microsoft Intune
• SharePoint

More:

We are a growing MSP team supporting a range of business customers from our office near Manchester Airport. This is a hands-on, office-based technical support role in a fast-paced environment, not a scripted call-centre helpdesk position. The successful candidate will work Monday to Friday, either 08:30–17:00 or 09:00–17:30, in a full-time permanent role. We offer a salary of £33,000 to £40,000 per annum, along with free parking and on-site parking.

last updated 38 week of 2026