Junior IT Support Engineer

Salary: £42,500 - 70,500 per year

Requirements:

• Some previous helpdesk or IT support experience.
• Experience working in high-profile, professional, and white-glove IT support environments.
• Financial services, investment, private equity, or professional services experience preferred.
• Strong customer service skills with a clear, friendly, and professional approach when dealing with staff at all levels.
• Excellent time management and organisational skills, with the ability to prioritise and manage multiple requests effectively.
• Strong attention to detail, particularly when managing equipment, meeting room setups, and IT stock.
• A proactive and reliable approach to providing high-quality onsite IT support.

Responsibilities:

• Provide high-quality, onsite IT support to staff, ensuring the smooth day-to-day operation of workstations, meeting spaces, and IT equipment.
• Respond to and resolve issues with docking stations, monitors, keyboards, mice, and other peripherals, including connectivity faults, driver issues, and equipment replacements.
• Carry out desk moves, including disconnecting, relocating, reconnecting, and testing IT equipment to ensure full functionality.
• Perform routine checks of meeting room and conference room AV equipment, including screens, cameras, microphones, and conferencing systems.
• Provide first-line troubleshooting for common laptop and Outlook issues, including performance checks, cache clearing, updates, and basic diagnostics.
• Support new starters with initial laptop setup, Outlook configuration, PowerToys installation, and other standard business applications.
• Support offboarding activities, including factory resets, mobile device wipes, and preparation of equipment for reissue.
• Conduct regular checks of quiet rooms and flexible office spaces to ensure IT equipment is operational and ready for use.
• Maintain accurate IT stock levels within the build room and flag low stock for replenishment.
• Support VCO account administration, with full training provided.

Technologies:

• Support
• Mobile
• LESS

More:

We are a market-leading investment firm with offices in London, offering a professional, high-profile, white-glove working environment. This is a junior IT support engineer contract role based onsite five days per week, Monday to Friday, with an ASAP start. Salary and rates are dependent upon experience, qualifications, and training.

last updated 39 week of 2026