Functieomschrijving
Are you looking for a new challenge?
Fancy helping us shape the future of motor insurance?
Prima could be the place for you.
Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.
The main objective of this role is to contact non-fault third parties immediately following an accident to offer direct services—such as replacement vehicles, vehicle repair, or personal injury management—before the third party instructs a credit hire company or solicitor.
What you'll do
1. Proactive Third-Party Capture & Negotiation
Review incoming first-notification-of-loss (FNOL) claims daily to identify actionable third-party capture opportunities.
Make immediate outbound contact with third parties (via telephone, SMS, or email) to offer company-backed repair services and mobility solutions.
Negotiate direct settlements for vehicle damage, minor injury, and loss of use while maintaining cost-control benchmarks.
2. Liability & Coverage Assessment
Review accident details, police reports, dashcam footage, and policy terms to quickly determine liability percentage and fault.
Determine when full liability should be admitted to secure third-party capture versus when liability should be repudiated or split.
3. Cost Mitigation & Credit Hire Prevention
Actively monitor and challenge third-party credit hire, credit repair, and storage costs.
Ensure all mitigation offers conform to relevant industry frameworks (such as the ABI General Terms of Agreement - GTA).
Instruct approved repair networks, engineers, and hire suppliers quickly to minimize hire duration.
4. File Management & Compliance
Maintain accurate, up-to-date claim notes and financial reserves on the claims management system.
Ensure all communications and settlements comply with regulatory bodies (FCA, PRA, Data Protection/GDPR).
Recognize indicators of potential fraud or exaggerated claims and escalate them to the Counter-Fraud / Special Investigation Unit (SIU).
What we’re looking for
1-3+ years in motor claims handling (First-Notification-of-Loss, Third-Party Claims, or Credit Hire mitigation preferred).
A-Levels or Cert CII (Chartered Insurance Institute) qualification is desirable.
Strong telephone presence with the ability to build rapport quickly and convince non-fault drivers to accept direct services.
Understanding of motor liability, negligence, the Road Traffic Act, and credit hire principles/case law.
Clear understanding of claim indemnity spend and financial indemnity principles.
Ability to handle stressed or hostile callers with tact and professionalism.
Capacity to manage a high-volume desk with rapid SLAs for outbound contact.
🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now.
At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at ----- Let’s build the future of insurance, together.
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Over Prima
Prima
Manchester
Veelgestelde vragen
Where is the Motor Claims Intervention Handler position at Prima located?
The Motor Claims Intervention Handler role at Prima is based in Manchester.
What type of employment is the Motor Claims Intervention Handler role at Prima?
This Motor Claims Intervention Handler position is offered as Permanent Employment.
What skills are needed for the Motor Claims Intervention Handler role at Prima?
Key skills and focus areas for this role include Claims UK.
How do I apply for the Motor Claims Intervention Handler position at Prima?
You can apply for the Motor Claims Intervention Handler role at Prima directly from this page. Create a professional, ATS-ready resume with Clever CV to strengthen your application before you apply.