IT Support Engineer

Salary: £62,000 - 102,000 per year

Requirements:

• Bachelors degree in Information Technology or a related field
• 3+ years of experience in IT support or a similar role, ideally in a corporate environment
• Proficiency troubleshooting and supporting macOS and Windows operating systems
• Experience managing AV equipment and conference room setups
• Familiarity with ticketing systems such as Jira or ServiceNow and ITSM platforms
• Prior experience using MDMs such as Jamf and Workspace ONE for fleet management
• Prior experience using Okta
• Knowledge of or prior experience with office networking, ideally Meraki
• Strong organizational and communication skills
• Ability to prioritize tasks and work independently in a fast-paced environment
• Willingness to travel to other offices as needed, including occasional travel to EMEA offices

Responsibilities:

• Provide on-site IT support in our London office, resolving tickets and troubleshooting hardware and software issues
• Assist with remote IT requests and provide additional IT support across the EMEA region
• Manage AV equipment and conference rooms in our London office to support meetings and events
• Install local office equipment, including workstations, network equipment, and peripherals
• Conduct IT onboarding and orientations for new hires across the UK and EMEA
• Oversee shipping and receiving of IT equipment, particularly during onboarding and offboarding
• Collaborate with our IT team to improve processes and implement automation where applicable
• Assist in managing relationships with third-party vendors, particularly for equipment and services
• Support broader IT initiatives and projects as directed by the Senior IT Manager

Technologies:

• Hardware
• Support
• ITSM
• JIRA
• macOS
• Network
• ServiceNow
• Windows

More:

We are DV, a leader in digital performance solutions. We help advertiser and agency partners verify the quality of digital campaigns, optimize performance, and demonstrate business outcomes through independent third-party data and analytics. Our mission is to provide transparency and data-driven insights into the quality and effectiveness of digital advertising. Since 2008, we have helped hundreds of Fortune 500 companies make the most of their media spend and support a better digital advertising industry. This full-time IT Support Engineer role is based in London and supports our UK office and the broader EMEA region. The role provides critical on-site support and helps ensure the smooth operation of our IT systems, while allowing our Senior IT Manager to focus on other responsibilities. Our current office schedule is three days in the office and two days remote. Starting salary is determined by factors including qualifications, level, skills, experience, location, and internal equity. The role is also eligible for bonus or commission, as applicable, equity, and benefits.

last updated 40 week of 2026