Refund Policy

1. Our 7-day money-back guarantee

If you are not satisfied with a paid plan for any reason, you can ask for a full refund within 7 days of the date you were charged. This applies to:

• your first payment for a monthly or annual plan;
• the one-off fee for a trial plan;
• an automatic renewal payment (including the first monthly payment after a trial ends), provided you ask within 7 days of that renewal.

The 7 days start on the day the payment is taken and end at 23:59 UK time on the 7th day after it. Requests received after that are not covered by this guarantee, but your statutory rights in section 3 still apply.

2. Your statutory 14-day cancellation right and immediate access

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a Consumer who buys online normally has 14 days to cancel. For digital content that is not supplied on a physical medium, that right ends once the supply of the digital content begins, if the Consumer has expressly asked for it to begin and acknowledged that they will lose the right to cancel.

Our paid plans give you immediate access to digital content, such as premium templates and downloadable documents. At checkout, by ticking the agreement box, you ask for that access to begin immediately and acknowledge that your statutory right to cancel ends once it begins. We will confirm this in your confirmation email.

In return, we offer the 7-day money-back guarantee in section 1, which gives you a full refund without having to give a reason. If, in any case, the law gives you a right to cancel that cannot be removed in this way, we will honour it.

3. If something is wrong with the Services

Your rights under the Consumer Rights Act 2015 are not limited to 7 days. If digital content we supply is faulty, not as described or not fit for purpose, you are entitled to a repair or replacement, or, if that is not possible or not done within a reasonable time and without significant inconvenience, to some or all of your money back. If a service is not provided with reasonable care and skill, you can ask us to put it right or, if that is not possible, to give you some money back.

If you were charged in error, for example charged twice or charged after you cancelled, we will refund the incorrect amount in full whenever you tell us.

4. How to request a refund

Email [email protected] from the email address on your Clever CV Account, with the subject "Refund request", and include:

• your Account email address;
• the plan and the date of the payment you want refunded;
• your Stripe receipt or payment reference, if you have one.

You do not have to give a reason for a refund under the money-back guarantee, although feedback helps us improve. We will confirm we have received your request.

5. How refunds are paid

• We will process an approved refund within 14 days of your request.
• Refunds go back to the original payment method through Stripe. We cannot refund to a different card or account.
• Once processed, it usually takes 5 to 10 working days for the money to appear, depending on your bank.
• We refund the full amount you paid in US dollars. We are not responsible for any difference caused by your bank's exchange rate or fees.
• We do not charge any fee for a refund.

6. What happens after a refund

When a payment is refunded under the money-back guarantee, the Subscription it paid for is cancelled, no further payments are taken, and access to paid features ends. Your saved documents remain in your Account on the free plan.

7. When the money-back guarantee does not apply

• Requests made more than 7 days after the payment (your statutory rights in section 3 still apply).
• Where we have closed an Account because of serious or repeated breach of our Terms & Conditions, such as fraud or abuse of the Services.
• Where the same payment has already been refunded, including through a chargeback raised with your bank.
• Repeated use of the guarantee by the same person to obtain the paid features without paying for them.

Before raising a chargeback with your bank, please email us first. We can usually resolve the problem faster.

8. Contact and technical support

For refunds, problems with a payment or any technical issue, email [email protected]. All issues encountered during the subscription process must be reported to this address and will be dealt with.