Software Support Engineer/Professional Services Engineer

Salary: £27,000 - 67,000 per year

Requirements:

• Proven track record delivering complex technical solutions, specifically involving endpoint security products
• Software debugging skills
• Knowledge of web technologies, APIs, and data integration techniques
• Solid understanding of system architecture, network protocols, and Google Cloud Platform
• Experience with infrastructure security
• Strong technical knowledge of our products or services
• Excellent communication and presentation skills
• Problem-solving and analytical skills
• Customer service orientation and ability to build strong client relationships
• Ability to work independently and as part of a team
• Desirable: Experience supporting and troubleshooting SaaS-based security or endpoint agent technologies
• Desirable: Understanding of data classification methodologies, sensitive data identification, and defining appropriate DLP policies
• Desirable: Experience with server configuration automation tools such as Ansible or Terraform
• Desirable: Python or Bash scripting skills

Responsibilities:

• Understand client needs, gather requirements, and design customised solutions
• Install, configure, and deploy our products and services in client environments
• Assist with transferring data from existing systems to new solutions
• Integrate our products with client systems and applications
• Identify ways to improve application availability and stabilise the customer experience
• Train clients to use our products effectively
• Diagnose and resolve technical issues during implementation and after deployment
• Manage project timelines and deliverables, and support successful project completion
• Stay up to date with product features, industry trends, and best practices
• Advise clients on strategy and best practices to help them get maximum value from our products
• Conduct progress updates, status meetings, and post-implementation reviews; act as an internal and external point of contact for client escalations
• Collaborate with development and support teams to escalate and resolve technical issues or system discrepancies
• Work with the development team and code automation for deployment, monitoring, and resiliency

Technologies:

• Ansible
• Bash
• Cloud
• Support
• Network
• Python
• Security
• Terraform
• Web
• API

More:

We are Allied Universal Electronic Monitoring, a technology and service company providing electronic monitoring solutions to law enforcement and government agencies. Operating in more than 35 countries, we draw on nearly 30 years of industry experience and support programs monitoring approximately 140,000 participants each day. Our solutions aim to support community safety, alternatives to incarceration, reduced prison overcrowding and recidivism, and improved reintegration. We are seeking an experienced Professional Services Engineer to provide technical expertise to clients, implement and customise solutions, and support successful integration with their existing systems. The role is based at our Leicester site, with some hybrid working; the successful candidate should be prepared to work on site. We offer competitive salary, 25 days of annual leave plus bank holidays, the option to buy up to five additional days subject to eligibility, a pension scheme, life insurance, company sick pay based on length of employment, access to our Perks at Work benefits portal, and internal learning programmes and Udemy training. We are a growing business with career development opportunities. Our recruitment process includes an initial online discussion followed by an on-site interview.

last updated 40 week of 2026