Technical Authority

Salary: £41,500 - 68,500 per year

Requirements:

• We require strong experience in infrastructure, networks, or platform engineering in a complex environment.
• We require demonstrable experience acting as a senior technical escalation point or authority.
• We require a deep understanding of change, incident, and problem management processes.
• We require the ability to translate complex technical concepts into clear, actionable explanations.
• We require experience leading or mentoring technical teams.
• We require strong stakeholder management skills, including the ability to challenge constructively and influence outcomes.
• You must be a sole UK national and eligible to work in the UK.
• You must be able to obtain and maintain UK Government DV-level security clearance.
• Desirable: experience operating within technical assurance or governance frameworks.
• Desirable: familiarity with ITIL principles.
• Desirable: exposure to security-focused environments, secure-by-design, or compliance-driven delivery.

Responsibilities:

• We provide leadership, technical assurance, and strategic direction across our infrastructure and network services.
• We act as the final escalation point for complex technical decisions.
• We review, challenge, and assure infrastructure, network, and platform designs.
• We ensure solutions are secure, supportable, and aligned with our standards.
• We maintain a clear view of performance, risk, and lifecycle health across infrastructure and network domains.
• We lead and mentor network and infrastructure engineers, promoting strong engineering principles and technical quality.
• We support prioritisation of workloads, project demands, and operational improvements.
• We contribute to long-term technology roadmaps and identify risks, constraints, and future opportunities.
• We track emerging technologies and recommend adoption where value is clear.
• We lead technical elements of change management and provide expert input to CAB.
• We drive continuous improvement in governance processes and embed lessons learned into engineering practice.
• We lead root-cause analysis and coordinate long-term remediation for recurring incidents.
• We work with engineering teams to reduce technical debt and increase platform stability.
• We drive proactive risk reduction across infrastructure and networks.
• We act as the technical authority in discussions with customers and partners.
• We review supplier designs, documentation, and proposals to ensure alignment with our standards and requirements.
• We represent the organisation with confidence in technical governance forums.
• We mentor and develop engineers, identify skills gaps, and shape technical training plans.
• We promote high-quality engineering practices, secure-by-design thinking, and strong documentation habits.

Technologies:

• Support
• ITIL
• Network
• Security

More:

We are MASS and we are seeking an experienced, forward-thinking Technical Authority to join us on-site in Corsham, Wiltshire, in a permanent full-time role with a salary of 62,000 to 72,000. We offer 25 days annual leave plus Bank Holidays, the option to buy or sell up to 5 days, continuous professional development support, two pension schemes, life assurance up to 4x salary, private medical and dental insurance with family discounts, and additional benefits including a health and wellbeing allowance, electric/hybrid car leasing, and cycle-to-work support. Wellbeing is central to our culture, and we support our people through wellbeing programmes, mental health first aiders, and an employee assistance programme. The role requires onsite working and Developed Vetting-level clearance to start.

last updated 35 week of 2026