ServiceNow Solutions Developer

Salary: £71,000 - 77,000 per year

Requirements:

• Typically, at least five years hands-on experience designing, developing, configuring and implementing ServiceNow solutions across the full lifecycle, from discovery and design through to testing, deployment and operational handover, ideally in a complex, global organisation.
• Very good functional knowledge of the ServiceNow platform, supported by a sound understanding of its architecture and development best practices.
• Able to engage stakeholders, contribute to solution-design workshops and turn business requirements into effective solutions, explaining the benefits, limitations and technical implications to both business and technical audiences.
• Strong experience configuring Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• Experience developing or supporting integrations using REST, SOAP, APIs, IntegrationHub, MID Server and Import Sets, with working knowledge of JavaScript, Glide APIs, HTML, CSS, XML and other relevant ServiceNow technologies.
• Experience building custom scoped applications from scratch and delivering enterprise workflows across multiple ServiceNow product areas, such as Security Operations, Workplace Service Delivery, Contract Management, Discovery and ITSM, including CMDB and external data integration where relevant.
• Experience configuring or implementing ServiceNow AI capabilities is desirable.
• Candidates should otherwise demonstrate a strong understanding of, and ability to develop expertise in, Now Assist, AI Agents and AI Agent Studio.
• Strong analytical and problem-solving skills, with the ability to apply expertise, assess options and recommend proportionate solutions where there may be no clear precedent.
• Able to recognise when specialist technical input is needed and to manage and deliver work with minimal supervision, balancing competing priorities in a busy, global environment and working within Agile methods, including Scrum.
• ServiceNow Certified System Administrator and / or ServiceNow Certified Application Developer certification, or equivalent demonstrable platform experience, is desirable.
• ServiceNow Certified Implementation Specialist certification in a relevant product area is desirable.
• Strong written and verbal communication skills, able to explain technical concepts clearly to non-technical audiences and build good relationships across business and technical teams.
• Able to see how individual requirements fit into wider business processes, with a genuine commitment to service excellence, continual improvement and a positive customer experience.
• Happy to share knowledge and give solution-specific guidance to colleagues, helping build a collaborative, supportive team culture in line with the firms values.

Responsibilities:

• Work with the ServiceNow Engagement Lead and business stakeholders to translate agreed requirements into functional and technical solution designs, contributing to and, where appropriate, facilitating solution-design workshops.
• Design, configure, develop and implement end-to-end ServiceNow solutions, including Flow Designer workflows, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, catalog items, forms and applications, through to testing support, deployment and post-implementation support.
• Look for opportunities to simplify and improve business processes through workflow automation, self-service and a better user experience, feeding recommendations into the platform roadmap.
• Design, configure and help embed approved ServiceNow AI capabilities, including Now Assist and AI Agents, into new and existing solutions.
• Work with the Principal ServiceNow Developer on more advanced agentic use cases and contribute to the platforms AI roadmap.
• Design, develop and support integrations between ServiceNow and other enterprise systems, working with the Principal ServiceNow Developer on complex integrations and technical design decisions.
• Produce and maintain functional and technical documentation, including solution designs, configuration records, technical test requirements and operational support documentation, making sure solutions are secure, scalable, maintainable, performant and easy to upgrade in line with ServiceNow and firm standards.
• Assess the impact of ServiceNow releases, upgrades, patches and new capabilities on solutions within their area of responsibility.
• Work with the Principal ServiceNow Developer, Test Engineers and ServiceNow Platform Specialist to identify risks, define testing requirements, resolve defects and support deployment and operational handover.
• Provide technical expertise for platform incidents and problems escalated by the ServiceNow Platform Specialist, and share solution-specific documentation, technical guidance and knowledge across the ServiceNow Platform team.
• Work with the ServiceNow Data and CMDB Specialist where solutions create, use or change CMDB or platform data, to keep data quality and governance on track.
• Collaborate across the ServiceNow Platform team, business stakeholders, other IT functions and managed service partners to deliver joined-up services, drawing on a good understanding of the firms services, processes, policies and operating environment.
• Work within agile delivery practices, including backlog refinement, sprint planning, reviews and retrospectives, and help drive service excellence and continual improvement in how the team works.
• Help build a supportive workplace where colleagues can do their best work, and take part in the firms Responsible Business programme.

Technologies:

• AI
• AI Agents
• CMDB
• CSS
• Flow
• Support
• ITSM
• JavaScript
• REST
• SOAP
• Security
• ServiceNow
• XML
• UX UI Design

More:

We are a truly global, collaborative team of professionals working on ServiceNow as an enterprise-wide platform supporting business teams and functions across the firm, including Information Technology, M&BD, Finance, People, Knowledge, the Office of the General Counsel, Operations and Communications. This is a full-time role based in London or Birmingham, with 35 hours per week, hybrid working of up to 40% from home and 60% in the office, and flexibility to discuss agile working patterns. We offer a supportive environment, opportunities to work across multiple ServiceNow product areas and integrations, and a role that combines technical delivery, business analysis and continual improvement in a responsible business culture.

last updated 36 week of 2026