ServiceNow Platform Architect

Salary: £104,000 - 117,000 per year

Requirements:

• Proven enterprise-scale delivery experience as a ServiceNow Architect across ITSM, ITOM, and FSM domains.
• Deep expertise in MID Server configuration, alert rules, transform maps, and multi-tool telemetry integrations.
• Demonstrated experience handling real-world constraints in FSM dynamic scheduling and route/workforce optimization logic.
• Expert knowledge of CMDB design principles, CSDM (Common Service Data Model), and Service Mapping.
• Ability to drive upgradeability, manage technical debt, and lead Architectural Review Boards (ARB).
• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) preferred.
• Certified Implementation Specialist (CIS) in ITOM Event Management, FSM, or ITSM preferred.
• ITIL v4 framework knowledge preferred.

Responsibilities:

• Define end-to-end platform architecture across ITSM, ITOM, and FSM, balancing Out-of-the-Box (OOTB) best practices with complex business requirements.
• Design and implement complex event correlation across heterogeneous telemetry tools, driving noise reduction and automated incident orchestration.
• Lead the architecture and optimization of Field Service Management dynamic scheduling, dispatcher mechanics, and workforce optimization.
• Establish and govern the CMDB/CSDM foundation to ensure accurate dependency mapping and event enrichment across the enterprise.
• Partner with C-level client stakeholders, manage technical governance, and guide cross-functional delivery teams through implementation constraints.

Technologies:

• Architect
• CMDB
• ITIL
• ITSM
• ServiceNow

More:

We are seeking a high-caliber ServiceNow Platform Architect to lead the design and hands-on delivery of an enterprise-grade digital transformation programme. This is a remote contract role inside IR35 for 12 months with potential extension and an immediate start. We are modernising IT operations and field service capability through ITSM, ITOM, and FSM integration, with a focus on automated event-to-incident correlation across multi-platform telemetry, dynamic FSM scheduling, and robust CMDB/CSDM 4.0 architecture. The day rate is £400.00 - £450.00.

last updated 37 week of 2026