Service Lead - Transformation Projects

Salary: £125,000 - 150,000 per year

Requirements:

• Significant experience working within local government or a comparable public sector environment.
• Strong experience delivering corporate transformation and organisational change.
• A proven track record of leading complex projects and programmes within a large organisation.
• Significant senior leadership and team management experience.
• Experience implementing new organisational structures, systems, processes and ways of working.
• Strong knowledge of project and programme governance, including methodologies, reporting, risk, assurance and escalation.
• Experience working with senior leadership teams, elected Members and other senior stakeholders.
• Strong understanding of the political and operational environment within local government.
• Experience managing budgets and resources and delivering value for money.
• A strong understanding of benefits realisation, performance management and data-led decision making.
• Experience working successfully with external partners and third-party organisations.
• Educated to degree level or equivalent in a relevant discipline.
• Recognised Project Management qualification.
• Membership of a relevant professional body would be advantageous.

Responsibilities:

• Lead our Projects Service and provide effective leadership across project governance, service redesign and capital transformation.
• Oversee and drive major transformation activity across the organisation, improving efficiency, service delivery and customer experience.
• Provide strategic advice to the Service Director, Executive Directors, Members and Corporate Board.
• Act as a senior advisor on project, programme and transformation matters.
• Strengthen project and programme governance, ensuring appropriate methodologies, controls, reporting and escalation processes are in place.
• Lead and support major corporate projects and transformation programmes.
• Ensure transformation activity is informed by robust data, management information, performance metrics and benefits tracking.
• Drive continuous improvement and identify opportunities to improve organisational efficiency and value for money.
• Support the development and delivery of our transformation strategy and annual service plan.
• Lead significant organisational change, including new operating models, structures, systems and ways of working.
• Build strong relationships across our organisation and with external partners.
• Provide leadership and performance management to senior managers within the service.
• Manage resources and budgets effectively and ensure strong financial control.
• Represent our organisation at senior internal and external forums where required.
• Deputise for the Service Director - Transformation, Customer & ICT.

Technologies:

• ICT
• Support

More:

We are supporting a local authority in the Home Counties with the appointment of an experienced Interim Service Lead - Projects to provide senior leadership across our corporate projects and transformation portfolio. This is a hybrid role with 40% office-based working and sits within the Transformation, Customer & ICT department, reporting to the Service Director - Transformation, Customer & ICT. The role will play a key part in wider organisational transformation, continuous improvement and strategic change, and is suited to candidates operating at Head of Transformation, Head of Programmes/PMO, Head of Corporate Transformation, Service Lead or Assistant Director level within local government. Experience of Local Government Reorganisation, unitary transition, large-scale operating model change or major council-wide transformation would be particularly valuable.

last updated 35 week of 2026