Operations Analyst

Salary: £30,000 - 40,000 per year

Requirements:

• At least two years experience in operations, strategy, consulting, business improvement, product operations or another analytical role in a fast-paced environment.
• A strong record of owning complex, cross-functional work from an unclear problem through implementation and measurable result.
• Practical process-discovery and workflow-design experience, including exceptions, controls and root-cause analysis.
• Strong analytical judgement and confidence working with incomplete, inconsistent or poor-quality operational data.
• The ability to break complex problems into smaller deliverables and prioritise by impact, risk, dependency and effort.
• Confidence working directly with warehouse, manufacturing, quality, finance, commercial and leadership teams.
• Clear written and verbal communication, attention to detail, curiosity and personal accountability.
• A strong academic record or equivalent evidence of analytical ability.
• Practical coding skills and comfort using data and technology to solve operational problems.
• Confidence using tools such as SQL, Python, R, or similar to investigate problems and support decisions.

Responsibilities:

• Build and maintain a company-wide inventory of our operational processes.
• Map how processes actually operate, including purpose, triggers, inputs, outputs, ownership, roles, systems, data, hand-offs, approvals and controls.
• Capture exceptions, workarounds, rework, queues, failure modes and undocumented steps.
• Work with operational teams to observe processes and validate maps against real examples.
• Map end-to-end cross-functional journeys across commercial, supply chain, manufacturing, quality, finance, people and technology workflows.
• Design simpler future workflows with clear ownership, business rules, system responsibilities, controls, exception paths, service levels and measurable outcomes.
• Convert agreed designs into requirements, implementation tasks, acceptance criteria, training needs, procedure changes and accountable owners.
• Use data, automation, reporting and workflow tools to improve operational processes and reduce repetitive manual work.
• Analyse and reconcile operational data across orders, stock, purchasing, manufacturing, quality and finance.
• Work with technical colleagues, system suppliers and specialists to define requirements, test solutions and implement improvements.
• Contribute to system integrations and data-migration work by defining business rules, validating outputs and managing operational risks.
• Build reliable datasets, dashboards, alerts and operational metrics tied to defined source data.
• Assess whether proposed changes are safe and valuable before implementation, especially where GxP records, patient supply, stock status, release decisions or financial control are affected.
• Prioritise problems by patient or compliance risk, operational impact, cost, effort and speed to value.
• Take improvements from problem definition through design, build, testing, training, implementation and measurement.
• Support the selection and implementation of ERP/MRP, quality-management, reporting and workflow systems.
• Manage technology and service vendors, set performance measures, challenge delivery and negotiate commercial terms where required.
• Establish KPIs, risk indicators and review routines so teams can identify problems early and act on evidence.
• Escalate access, data-quality, resource or decision blockers early.

Technologies:

• ERP
• Support
• Python
• SQL
• BPMN
• Confluence
• JIRA

More:

We are Xeal Pharma, a Birmingham-based pharmaceutical manufacturer producing human and veterinary Specials and Cannabis-Based Products for Medicinal Use (CBPMs) for patients and animals whose needs cannot be met by standard licensed medicines. We operate in a regulated environment where quality, accuracy and speed matter. This is a hands-on strategy and operations role working directly with Commercial, Customer Services, Supply Chain, Warehouse, Manufacturing, Quality, Finance, People and Technology teams, with a focus on improving how work gets done through data, systems and practical problem-solving. We offer a salary of £30,000-£40,000 per year, free parking and on-site parking, and this role is based in person at our Birmingham location. We are an equal-opportunity employer and welcome applications from people of all backgrounds and experiences. Please note that no sponsorship will be provided for this role.

last updated 31 week of 2026