Onsite Senior Technical Analyst, IT Infrastructure Services

Salary: £95,000 - 130,000 per year

Requirements:

• We are looking for candidates with knowledge and understanding of Microsoft Windows 10, Microsoft Office/O365, Teams, AD, ServiceNow, Network, Citrix, Zoom, and Skype for Business.
• We require experience with MacBook OS (up to 3 generations), JAMF, In-Tune, and iOS devices.
• We need excellent troubleshooting skills and strong customer service skills.
• We are seeking demonstrable experience providing face-to-face and remote technical support to business end users of all levels of seniority.
• We require a high level of proficiency using ITSM and CMDB tools such as ServiceNow to capture and manage incidents and requests.
• We value experience working in a small team of technical operatives managing shared work queues and bookable scheduling systems.
• We need strong written and verbal communication skills with the ability to present information and articulate clearly to business users at all levels.
• ITIL Foundation, Service Operations, and ServiceNow Practitioner certification are desirable.

Responsibilities:

• We help and support end users both in the office and remotely with their software and hardware needs, including advice and training to improve efficiency.
• We work at the Tech Bar, local workstations in Deloitte offices, and external event venues to support users with technology issues.
• We may provide out-of-hours business support for major incidents, business-critical support, testing, and infrastructure activities.
• We accurately record and update incidents and service requests in ServiceNow and follow the relevant SLAs.
• We manage support queues, prioritise tasks, and keep users informed in a timely manner.
• We maintain a professional, friendly, and approachable manner to ensure high customer satisfaction.
• We set up, configure, and maintain devices such as Windows PCs, Apple Macintosh devices, mobile devices, and printers, and we use remote connectivity tools.
• We keep the CMDB updated with correct asset statuses for our office location and practitioners.
• We may travel to other Deloitte offices in the UK to support events or cover colleagues.
• We conduct regular checks of IT/AV equipment and support IT/AV setups for events and meetings.
• We maintain IT stock levels, refresh devices to ensure compliance, and arrange disposal or collection of end-of-day devices.
• We follow procedures and work efficiently with our systems and processes.
• We collaborate with other IT services departments to maintain quality and teamwork.
• We help ensure our IT security meets the necessary compliance standards.

Technologies:

• Citrix
• CMDB
• Hardware
• Support
• ITIL
• ITSM
• MacBook
• Marketing
• Mobile
• Network
• Security
• ServiceNow
• Windows
• iOS
• Office 365
• DevOps

More:

We are Deloitte, working within our Enabling Functions business line in London with hybrid working. Our teams support the wider business across IT, HR, marketing, facilities management, and more, helping our people, clients, and firm succeed. We offer a lively, diverse environment with opportunities to learn, develop, and progress, alongside world-class development, a culture of inclusion, and support for wellbeing. This role sits within our central business services and includes the opportunity to work in our offices, at client and event locations, and remotely depending on role requirements. We also offer support for returners coming back to work after an extended career break.

last updated 35 week of 2026