Lead Technology Solutions

Salary: £60,000 - 100,000 per year

Requirements:

• 5+ years of progressive IT experience in collaboration, digital workplace, or end-user technology roles, including Director-level responsibility in a workplace services position or leadership of a similarly scaled engineering function.
• 3+ years in a people leadership role managing technical teams.
• Demonstrated deep and broad technical expertise across collaboration platforms, such as Microsoft 365, Google Workspace, Slack, Zoom, SharePoint, and automation/workflow tools.
• Proven experience owning budgets, forecasting, and financial reporting for a technology portfolio.
• Track record of leading vendor negotiations and contract management for enterprise software agreements.
• Strong stakeholder management skills, with experience presenting to and influencing senior executives.
• Excellent communication, prioritization, organizational, and influencing skills.
• Experience in leading geographically dispersed teams.
• Experience with AI-enabled productivity tools and driving enterprise adoption of new technologies.
• Relevant certifications such as Microsoft 365 Certified, PMP, ITIL, or Project Management.
• Experience leading technical input to significant $15M+ technology procurements.
• Experience establishing and cultivating matrixed working relationships with internal colleagues.
• Demonstrable experience driving unit cost reduction while maintaining platform performance and availability.

Responsibilities:

• We own the strategy, architecture, and roadmap for our productivity and collaboration stack, including voice, video, meeting platforms, and related technologies.
• We maintain deep technical fluency across messaging, voice, video and meeting platforms, file storage and sharing, intranet and portal technologies, workflow automation, and AI-enabled productivity tools.
• We evaluate emerging technologies, including AI-powered productivity tools, and lead proof-of-concepts, pilots, and enterprise rollouts.
• We partner with security, infrastructure, and architecture teams to ensure our solutions meet enterprise standards for security, compliance, scalability, and reliability.
• We define and monitor technical standards, integration patterns, and governance frameworks across our collaboration portfolio.
• We coordinate team support for M&A and divestment activities, including initial impact assessments, planning, diligence, and implementation of technical integration aspects.
• We manage a globally distributed team of engineers and service managers responsible for collaboration platforms and end-user productivity services.
• We set team vision, priorities, and OKRs, and foster a culture of accountability, innovation, and continuous improvement.
• We develop team capability through coaching, career planning, and performance management while setting current and long-term objectives.
• We act as change leaders, driving adoption of new tools and ways of working across the organization.
• We represent the function in leadership forums and contribute to broader IT and business strategy.
• We support the VP, Digital Workplace Services in building and maintaining strong relationships with key business owners.
• We lead by example and encourage the team to maintain visibility of industry trends and emerging technologies and vendors.
• We own the annual budget for our productivity and collaboration portfolio, including licensing, infrastructure, and professional services costs.
• We drive cost optimization through license reclamation, usage analysis, and tiering and right-sizing of subscriptions.
• We build business cases and ROI models for new investments and present them to senior leadership and finance stakeholders.
• We forecast multi-year spend and manage cost variance reporting.
• We lead negotiations, renewals, and lifecycle management of contracts with major vendors.
• We manage vendor relationships and performance against SLAs, driving accountability and value realization.
• We partner with Procurement and Legal to structure agreements that balance cost, risk, and flexibility.
• We reduce unit costs through effective ongoing vendor management, including understanding and presenting alternative technology and vendor options.
• We serve as the primary point of contact for business units on productivity and collaboration needs, translating business requirements into technical solutions.
• We build strong relationships with executive sponsors, business unit leaders, HR, Legal, Security, and Finance.
• We communicate roadmap, incidents, and major changes clearly to both technical and non-technical audiences.
• We gather and act on user feedback to continuously improve the employee digital experience.

Technologies:

• AI
• Support
• ITIL
• Microsoft 365
• Security
• SharePoint
• Slack
• Office 365
• Cloud
• Copilot

More:

We are looking for a Director of Productivity & Collaboration to lead the strategy, delivery, and continuous improvement of the tools, platforms, and services that help our workforce communicate, collaborate, and work productively. This is a highly cross-functional leadership role that combines technical expertise, people leadership, financial stewardship, and relationship management. We offer the opportunity to own the end-to-end lifecycle of our productivity and collaboration ecosystem, from technical architecture and vendor contracts to team leadership and stakeholder engagement, while helping ensure our organization has secure, modern, and cost-effective tools that scale with the business. We are a full-time employer within Digital and Technology, reporting to the Vice President of Digital Workplace Services.

last updated 35 week of 2026