IT Support Technician - Manchester

Salary: £28,000 - 40,000 per year

Requirements:

• We are looking for someone who is a team player, enthusiastic, and eager to learn.
• You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders.
• You will be confident communicating clearly in person, over the phone, and via email.
• Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer.
• Experience with Azure Active Directory maintenance.
• VMware experience.
• Desktop support experience for Windows 11 and macOS systems.
• Device management and monitoring experience, including Entra ID.
• ITIL Foundation knowledge, ideally certified.
• iOS/iPhone/iPad support and configuration experience.
• Familiarity with IT service desk tools, such as FreshService and remote desktop support.
• Desirable skills include LAN/WLAN administration experience with HP Procurve and Cisco Meraki.
• Desirable skills include VOIP telephony systems experience, such as RingCentral and 3CX.
• Desirable skills include mobile device management experience.

Responsibilities:

• We will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.
• We will respond to and resolve technical queries and incidents, owning the resolution process.
• We will prioritize incoming support requests effectively.
• We will provide support via phone, email, in person, and remote tools for teams across multiple locations.
• We will drive service improvements and contribute to process enhancements.
• We will follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
• We will ensure all service-level agreements are met.
• We will escalate technical issues as required.
• We will perform routine software and hardware configuration and installations.
• We will deliver excellent customer service, ensuring users are updated throughout the resolution process.
• We will recommend improvements to team performance and operational efficiency.

Technologies:

• Active Directory
• Azure
• Cisco
• Hardware
• Support
• ITIL
• LAN
• macOS
• Mobile
• Office 365
• VMware
• WLAN
• Windows
• iOS
• Cloud

More:

We are seeking an IT Support Technician to join our team in Manchester City Centre in a new and exciting role within our IT department. This is an opportunity to support teams across multiple locations while helping to maintain excellent service and drive improvements across our operations.

last updated 38 week of 2026