IT Deskside Engineer

Salary: £? - ? per year

Requirements:

• Proven experience in a 1st/2nd Line IT Support environment
• Strong experience using ServiceNow for incident and request management
• Hands-on experience building and deploying devices using Microsoft Intune
• Experience supporting laptop refresh, rollout, or migration projects
• Strong troubleshooting skills across Windows 10 and Windows 11, Microsoft 365 (Outlook, Teams, SharePoint), Active Directory, and Azure Active Directory
• Ability to manage a busy workload and prioritise effectively
• Excellent communication and customer service skills
• Full UK Driving Licence
• Desirable: Previous experience within a Local Authority or wider Public Sector organisation
• Desirable: Knowledge of ITIL principles and service management practices
• Desirable: Experience in a high-volume IT support environment
• Desirable: Familiarity with Windows Autopilot deployments

Responsibilities:

• Provide high-quality 1st and 2nd Line IT support to council users
• Diagnose and resolve hardware, software, and user account issues
• Manage, prioritise, and resolve incidents and service requests within agreed timescales
• Escalate complex issues to specialist teams where necessary
• Deliver excellent customer service and maintain regular communication with end users
• Proactively manage and reduce ticket backlogs
• Investigate, update, and resolve incidents and service requests through ServiceNow
• Ensure tickets are accurately logged, categorised, updated, and closed
• Prioritise workload effectively to meet service expectations
• Build, configure, and deploy laptops using Microsoft Intune
• Support laptop refresh and replacement programmes
• Provision new devices and ensure compliance with council standards
• Assist with user migrations, profile setup, and device replacements
• Maintain accurate asset and deployment records
• Provide deskside and floor-walking support across council locations
• Support new starters and leavers with hardware and account setup
• Assist users in adopting modern workplace technologies and cloud-based solutions

Technologies:

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• ITIL
• Microsoft 365
• Microsoft Intune
• ServiceNow
• SharePoint
• Windows
• Office 365
• DevOps

More:

We are recruiting on behalf of a Local Authority for a proactive, hands-on IT Support Engineer to help address increased demand across the IT Service Desk, reduce incident and service-request backlogs, support end users, and contribute to a significant device refresh programme. This is an initially three-month temporary contract paying £220 per day via umbrella, for 36 hours per week. The role is fully office-based at Croydon Town Hall and other council sites, five days per week; working from home is not available. Travel between sites may be required, using a council-provided vehicle. We offer varied technical exposure and the opportunity to support frontline services and contribute to a critical IT service. Adecco is acting as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

last updated 40 week of 2026