Senior Service Designer

Salary: £33,000 - 73,000 per year

Requirements:

• Experienced service designer able to lead and coach team members to deliver digital services
• Experience working in agile, multidisciplinary delivery teams and delivering new services within large, complex transformation projects
• Experience building strong client relationships and collaborating across teams and organisations to deliver challenging projects to tight timescales
• Experience delivering in the UK public sector, working to GDS standards and passing Service Standard Assessments
• Ability to work with technical and business stakeholders and clearly communicate complex challenges to both audiences
• Ability to manage stakeholder expectations, set direction and navigate difficult discussions

Responsibilities:

• Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
• Understand user and business needs and requirements, as well as the wider operational and organisational context
• Analyse user needs and business objectives in highly complex service areas
• Create design concepts, user experience designs and service blueprints to reimagine end-to-end service delivery
• Help define the vision and outcomes for products, services and programmes
• Lead design workshops and design sprints with teams, senior stakeholders and users
• Design and test digital prototypes rapidly with users

Technologies:

• Cloud
• Support
• UX UI Design

More:

At Netcompany, we are a fast-growing technology company working across the public and private sectors. We provide services including application development, cloud migration, programme delivery and service operations. In this senior service designer role, you will deliver high-profile digital products and services for major UK companies and public sector organisations, working across user, technical and business operations. We offer a hybrid working model with some flexibility, 25 days holiday, private medical healthcare, pension contributions, life assurance, support for professional certifications, retail discounts and Employee Resource Groups. We promote an entrepreneurial, agile and flexible culture, and are committed to an inclusive and diverse workplace. We have more than 7,400 employees and offices in the UK, Denmark, Norway, Poland, the Netherlands and Vietnam.

last updated 40 week of 2026