IT Service Desk Technician

Salary: £25,000 - 30,000 per year

Requirements:

• Proven technical support experience in the IT, MSP, or telecommunications industry
• Strong root-cause analysis skills
• Good spoken English and people skills, with confidence speaking regularly on the phone
• Good reading and writing skills
• Experience using the full Microsoft Office Suite
• Good understanding and working knowledge of TCP/IP, networking, and network topologies
• Good knowledge of Windows and Mac operating systems
• At least 12 months experience working on a single IT service desk
• Good understanding of cybersecurity tools, including email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SPF)
• Good understanding and working knowledge of Microsoft 365 administration, including Entra ID, SharePoint, Teams, Intune, and Exchange
• Relevant experience, technical training, or certifications should be included in your application

Responsibilities:

• Provide technical support to clients using a range of technologies
• Diagnose technical issues and carry out root-cause analysis
• Communicate with customers and suppliers by phone
• Respond to support tickets raised through the ticketing portal or by email
• Help clients keep their businesses operating by supporting their IT and telecommunications services

Technologies:

• Support
• Microsoft 365
• Network
• Security
• SharePoint
• TCP/IP
• Windows
• Office 365
• Excel

More:

We are Amvia Limited, a managed service provider specialising in connectivity solutions and collaboration tools. Our services include connectivity, VoIP, business mobiles, and Microsoft 365, and we support clients of all sizes with a personal approach. This is an office-based role in Sheffield city centre, with a salary of £25,000–£30,000 per annum. Hours are Monday to Friday, 08:30–17:30, with out-of-hours cover one week in four throughout the year. The role includes 20 days annual leave plus bank holidays. We offer a birthday day off, a choice of gym or health club membership, a modern office, career progression, and a supportive team culture, as well as career development opportunities.

last updated 39 week of 2026