Technical Support

Salary: £40,000 - 45,000 per year

Requirements:

• UK national with a minimum of five years UK residency to meet clearance requirements
• Familiarity with Microsoft Office applications, particularly Word, Excel, Teams and SharePoint
• Strong communication and interpersonal skills
• A methodical approach to investigating and resolving technical issues
• Ability to manage multiple requests and prioritise workload effectively
• Good attention to detail and accurate record-keeping
• Ability to work effectively as part of a technical support team
• Familiarity with ITIL processes, particularly ITIL 4 (desirable)
• Understanding of Microsoft Active Directory and its role in access management (desirable)
• Experience with PowerShell scripting (desirable)
• Familiarity with Remedy or similar IT service-management platforms (desirable)
• Previous experience in a technical support or service desk environment (desirable)

Responsibilities:

• Manage and prioritise a queue of incidents and service requests using Remedy
• Investigate technical issues and identify appropriate resolutions
• Complete standard service requests and changes in accordance with documented procedures
• Escalate complex or unresolved issues to senior team members when required
• Maintain accurate records of investigations, actions and resolutions
• Follow established IT service-management processes and operational procedures
• Communicate clearly with colleagues and stakeholders regarding progress and outcomes
• Ensure requests are completed within agreed timescales and service levels

Technologies:

• Active Directory
• Excel
• Support
• ITIL
• PowerShell
• SharePoint

More:

We are seeking a customer-focused Technical Support Professional to join Experis in Bristol, BS34 8JH. This is an on-site role with no remote working, with a start date of 26 October 2026. Experis Consultancy is a global organisation with more than 1,000 consultants on assignment across 20 clients worldwide and is part of ManpowerGroup. Our UK operation partners with major clients across a range of industries, and we support clients and consultants throughout assignments, with a focus on training, technology and career development. Benefits include a contributory pension scheme, Employee Assistance Programme, medical and dental cover, 22 days holiday plus bank holidays, maternity pay, shared parental leave, paternity leave, sick pay, and access to training and career-development opportunities.

last updated 39 week of 2026