Systems Administrator

Salary: £26,000 - 26,000 per year

Requirements:

• At least 12 months experience in a similar administration role
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• High attention to detail
• Logical and analytical approach to problem-solving
• Confidence working with colleagues, clients and external partners at all levels
• Ability to work independently and as part of a team
• Willingness to learn, challenge existing processes and find better ways of working
• Genuine interest in systems and continuous improvement

Responsibilities:

• Produce month-end performance and statistical reports for clients
• Manage users and access across our internal systems
• Investigate and resolve system, upload, return and payment file issues
• Support the end-to-end client onboarding process and attend client inception meetings
• Manage the Systems inbox and respond to queries within our 48-hour SLA
• Work with our CRM and other technology partners to understand system updates and identify improvement opportunities
• Review workflows and processes to reduce manual work, improve efficiency and increase accuracy
• Support automation projects and help clients make effective use of our systems
• Manage and support technology add-ons and tools
• Support the implementation and integration of new systems, technologies and business projects
• Carry out regular data cleansing and system reviews to maintain data quality and system efficiency
• Support the development and enhancement of system queries
• Create process maps, documentation and training materials to support business continuity
• Identify automation opportunities and digital tools that could benefit our business
• Work with the Head of Performance and Senior Performance Administrator on system-related projects and wider digital transformation
• Keep up to date with emerging technologies and help us stay ahead of the curve

Technologies:

• CRM
• Support

More:

We are recruiting a full-time, permanent Systems Administrator for our Commercial team in Staffordshire, with a salary of £26,230 and eligibility for an annual company performance-based bonus. Our role combines administration, data management, system support and innovation, and offers the opportunity to develop systems expertise while contributing to improvements in how we deliver services to clients. We offer 25 days annual leave plus bank holidays, a company-wide office shutdown between Christmas and New Year, a pension scheme, social events, company sick pay and a workplace mental health initiative. We are advertising through Xpert Recruitment Ltd, which is acting as an employment agency on our behalf. Applicants agree to register with the agency and have their personal details held on file; due to application volumes, we will contact shortlisted candidates and may also get in touch about other suitable vacancies.

last updated 39 week of 2026