Wi-Fi Network Support Engineer (LAN/WAN) - London

Salary: £35,000 - 43,000 per year

Requirements:

• Enterprise Wi-Fi troubleshooting and support
• LAN/WAN experience
• TCP/IP, DNS, DHCP, VLANs and VPNs knowledge
• Switches, routers, firewalls and wireless access points experience
• CCNA certification or equivalent networking qualification
• Excellent communication and customer service skills

Responsibilities:

• Provide technical support across networking, infrastructure and end-user environments.
• Troubleshoot and resolve hardware, software, connectivity and Wi-Fi issues.
• Manage and respond to support tickets in line with agreed service levels.
• Escalate complex issues to senior engineers where required.
• Deliver remote and onsite support to customer environments.
• Assist with infrastructure installations, upgrades and migrations.
• Configure and support network switches, routers, firewalls and wireless solutions.
• Maintain accurate technical documentation and support records.
• Work closely with customers to ensure exceptional service delivery.

Technologies:

• Cloud
• Hardware
• Support
• LAN
• Network
• TCP/IP

More:

We are an established IT infrastructure and managed services provider seeking a skilled Network Support Engineer to join our growing technical team in Central London. This is an office-based role, five days a week, supporting a diverse portfolio of customers across the hospitality sector. We offer the opportunity to develop expertise across enterprise networking, Wi-Fi technologies, cloud platforms and infrastructure support, with a salary of £35,000 to £43,000.

last updated 39 week of 2026