Microsoft Dynamics 365 Support Consultant

Salary: £35,000 - 40,000 per year

Requirements:

• Proven Microsoft Dynamics CRM/D365 experience, ideally in a support or technical role
• Strong Power Platform administration and troubleshooting experience
• Experience troubleshooting integrations
• Knowledge of Power Apps, Power Automate and Dataflows
• Desirable skills include D365 Customer Insights Journeys, Azure Data Factory, REST APIs, ClickDimensions, DocumentsCorePack, SQL Server and Microsoft Cloud for Nonprofit
• Experience with charity fundraising systems is also valuable

Responsibilities:

• Act as a technical escalation point for Dynamics 365 and Power Platform issues
• Take support calls, manage cases and resolve incidents within agreed SLAs
• Diagnose and troubleshoot complex D365, Power Platform and integration issues
• Provide remote consultancy and technical support to clients
• Investigate issues across Power Apps, Power Automate and Dataflows
• Maintain accurate case notes, time records and work diaries
• Represent the company professionally and deliver an exceptional client experience

Technologies:

• Azure
• Cloud
• CRM
• Support
• REST
• SQL
• Office 365

More:

We offer a 100% work from home / fully remote role with a salary of £35k- £40k base salary plus awesome benefits. You will join a team where your expertise has a direct impact, acting as a trusted technical partner to clients, tackling varied challenges, providing hands-on consultancy and building lasting relationships. This role will suit someone with experience in a similar Dynamics 365 support or technical position, and we are looking for someone ready to make an impact.

last updated 38 week of 2026