IT Support Technician

Salary: £30,000 - 30,000 per year

Requirements:

• IT support and problem-solving experience across a range of technologies and solutions
• Experience supporting, building and configuring Microsoft Windows-based PCs, including Active Directory and MS O365
• Advanced Excel skills, including data manipulation, working with CSV files and macros
• Excellent communication and problem-solving skills
• Comfortable working in high-pressure situations
• Teamwork and collaboration skills
• Customer-focused, can-do attitude
• Good knowledge of business processes within the 3PL/Logistics sector
• Experience using IT Service Management/helpdesk ticketing solutions
• SQL writing experience
• Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems
• IT support and helpdesk experience
• ITIL Foundation certificate
• Right to Work in the UK
• Basic DBS Check
• Ability to provide two or more references covering the past five years of employment history
• Ability to work in English to fully understand spoken and written work instructions, follow health and safety guidance, and participate in discussions with manager or colleagues

Responsibilities:

• Provide 1st line IT support to internal business users and external clients
• Carry out system administration, maintenance and support for deployed business-facing applications
• Provide on-site hardware support
• Provide remote support and troubleshooting
• Support internal projects as assigned
• Maintain good working relationships with internal and external stakeholders and third-party IT service providers
• Participate in the out-of-hours on-call support rota
• Travel to our sites in line with business needs and our home-working policy

Technologies:

• Active Directory
• Excel
• Hardware
• Support
• ITIL
• SQL
• Windows
• Office 365

More:

We are an award-winning, market-leading 3PL (third party logistics provider) specialising in high-quality order fulfilment and delivery services for premium brands, particularly in the beauty, fashion and wellbeing sectors. Our mission is to help our customers succeed. We invest in training and development, recognise and reward achievements, and create opportunities for our people to progress within our fast-growing business. This role is based in Hardingstone, Northampton, with a salary of £27,500 to £30,000 per annum depending on experience, working Monday to Friday, 9am to 6pm, 40 hours per week. We offer a discretionary company bonus scheme, hybrid working opportunities after probation, pension, life assurance, Healthshield Cash Plan, Discount Perks, 22 days holiday plus Bank Holidays rising to 25 days, birthday leave, free on-site parking, employee awards, regular social events, an employee assistance programme, cycle to work scheme, and enhanced maternity and paternity leave.

last updated 38 week of 2026