Service Designer

Salary: £80,000 - 90,000 per year

Requirements:

• Solid experience in service design, with a portfolio showing research through to delivery and impact
• Strong user-centred design and research skills
• Experience with service mapping, prototyping and workshop facilitation
• Confidence engaging and influencing stakeholders using evidence
• Experience working in agile, fast-paced, multidisciplinary environments
• Knowledge of government service standards and accessibility principles
• GDS assessment experience is a plus
• Security Check (SC) clearance eligibility is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements

Responsibilities:

• Research users and stakeholders to uncover needs, pain points and opportunities
• Evaluate services for usability, accessibility and effectiveness
• Create journeys, service maps, prototypes and tangible design solutions
• Facilitate workshops and co-creation sessions with stakeholders
• Translate insight into clear opportunities for user and business value
• Work closely with multidisciplinary teams to take ideas into delivery
• Champion a holistic, user-centred approach to service design

Technologies:

• Security
• UX UI Design

More:

We are a growing Digital Customer Experience practice based in Manchester, working in a hybrid model with three days per week on-site. We offer a permanent role paying £80,000-£90,000 plus benefits. You will work on challenging, high-impact transformation programmes alongside talented people across design, technology and strategy, with access to extensive learning and development opportunities, external certifications and flexible hybrid working.

last updated 38 week of 2026