IBM Netcool / Observability Technical Lead

Salary: £? - ? per year

Requirements:

• Expert-level, hands-on experience with IBM Tivoli Netcool Omnibus (NOI) in large-scale enterprise environments, including Omnibus, Impact and WebGUI
• Strong grasp of Netcool architecture, including ObjectServers, Probes, Gateways (ServiceNow, JDBC), and failover and high-availability configurations
• Proven track record delivering platform upgrades, patching, migrations and lifecycle activities on mission-critical 24x7 platforms
• Strong SQL and ObjectServer database administration skills, with Impact development and administration experience
• Scripting and development capability across Impact Policy Language, Probe rules files, JavaScript, PowerShell and shell scripting (Bash, Korn Shell or similar)
• Solid Linux/UNIX administration skills and deep understanding of event processing, correlation and alert lifecycle management
• Experience integrating monitoring with ServiceNow and automation platforms
• Excellent troubleshooting and root cause analysis skills within an ITIL-aligned Incident, Problem and Change environment
• Confident communication and stakeholder management with both technical and non-technical audiences
• Desirable: IBM Tivoli Monitoring (ITM), Dynatrace, IBM Instana or OpenTelemetry, REST APIs/JSON/XML, cloud monitoring across AWS, Azure or GCP, container and Kubernetes monitoring, SRE practices, financial services or regulated environment experience, and leading technical improvement initiatives

Responsibilities:

• Own the Netcool estate by administering, maintaining and upgrading Omnibus, ObjectServers, Gateways, Probes, WebGUI and Impact to ensure high availability, resilience and robust lifecycle management
• Engineer smarter event management by designing and maintaining correlation, suppression, deduplication, enrichment and automation rules that reduce alert noise and improve operational response
• Onboard new services by bringing infrastructure, applications and cloud services into monitoring alongside infrastructure, middleware, network, application and cloud teams
• Lead technical investigations to resolve platform incidents, event processing failures and integration problems, provide SME support during major incidents and drive root cause analysis
• Build integrations and automation by connecting monitoring with ServiceNow, ITSM, reporting and automation tooling via gateways, APIs and event forwarding, and developing scripts that remove manual effort
• Set standards by defining monitoring policies, best practice and documentation, contributing to the observability roadmap, and mentoring colleagues across operational and engineering teams

Technologies:

• AWS
• Azure
• Bash
• Cloud
• Dynatrace
• GCP
• IBM
• Instana
• Support
• ITIL
• ITSM
• JSON
• JavaScript
• Kubernetes
• Linux
• Network
• OpenTelemetry
• PowerShell
• REST
• SQL
• ServiceNow
• Unix
• XML
• DevOps

More:

We are a leading global financial institutions Digital Engineering function, where 24/7 technology resilience is central to everything we do. This is a London hybrid contract role in banking, requiring 4 days onsite and 1 day working from home per week, offered inside IR35 at up to £827 per day. You will act as the Subject Matter Expert for the IBM Tivoli Netcool Omnibus (NOI) platform, shaping how thousands of infrastructure and application events are detected, correlated and actioned across EMEA. This is a hands-on technical leadership role with no direct reports, giving you the opportunity to modernise observability capability and influence the enterprise monitoring estate end to end.

last updated 37 week of 2026