Customer Success Partner

Salary: £65,000 - 75,000 per year

Requirements:

• Proven experience working with UK Government departments or public sector organisations.
• Strong understanding of government stakeholders, ways of working and the digital delivery environment.
• Demonstrable experience managing senior stakeholder relationships.
• Experience managing SOWs, contracts, contract variations, extensions and renewals.
• Experience managing budgets, forecasting and commercial relationships.
• Ability to understand and manage scope, deliverables, timelines and contractual obligations.
• Strong communication, influencing and relationship-building skills.
• Ability to balance client needs with commercial and operational priorities.
• Experience working within a GDS environment.
• Experience working with multidisciplinary digital teams.
• Knowledge of agile delivery methodologies.
• Experience with frameworks such as Digital Outcomes and Specialists (DOS) or G-Cloud.
• Previous experience within a digital consultancy, professional services or agency environment.

Responsibilities:

• Own and develop relationships with key public sector clients, acting as a trusted senior point of contact.
• Build strong relationships across senior stakeholders, delivery teams, procurement, commercial and technology functions.
• Lead and support the development, review and negotiation of Statements of Work (SOWs), ensuring scope, deliverables, timelines, resources and commercial terms are clearly defined.
• Own contract governance, renewals, extensions, variations and commercial discussions, ensuring engagements remain aligned with contractual commitments.
• Take ownership of budgets, forecasting, financial performance and commercial relationships across our client portfolio.
• Identify opportunities to expand existing relationships, introduce new services and support business development activity.
• Work closely with delivery teams to ensure projects and services meet agreed outcomes, KPIs, SLAs and contractual commitments.
• Understand client priorities and develop account plans that support long-term growth and partnership.
• Lead client reviews, manage escalations and identify commercial, contractual and delivery risks before they become issues.
• Work closely with delivery, recruitment, commercial and leadership teams to ensure we deliver a joined-up client experience.

Technologies:

• Cloud
• Support
• DevOps
• Product Manager

More:

We are Olive Jar Digital, a growing digital consultancy based in the heart of Londons Soho. We design and deliver digital services that solve complex problems and improve outcomes for users, working with organisations across the public sector. This is a hybrid role based in our Soho office for 3 days a week and 2 days remote, with a salary of £65,000–£75,000 depending on experience. The package also includes pension, healthcare scheme, electric car scheme and gym membership. You will join a growing team working on meaningful public sector projects alongside experienced digital specialists, with the opportunity to shape our client relationships, grow our public sector partnerships and build our reputation within the government digital space.

last updated 36 week of 2026