ICT Senior Analyst

Salary: £40,174 - 43,236 per year

Requirements:

• Strong experience in application delivery, technical support and service improvement.
• Experience with NEC solutions is desirable but not essential.
• Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform.
• Experience developing and supporting low-code solutions using Power Apps, Power Automate and Dataverse.
• Experience supporting both cloud-based and on-premises business applications.
• Knowledge of server administration, troubleshooting, maintenance and performance monitoring.
• Experience working within hybrid infrastructure environments.
• A strong understanding of system integrations, data management and connectivity.
• Experience leading technical work streams or projects.
• The ability to communicate effectively with stakeholders at all levels.
• Knowledge of ITIL, service management principles and Agile methodologies.
• Excellent problem-solving skills and attention to detail.
• A genuine interest in continuous learning and improving technology and services.

Responsibilities:

• We act as the technical lead for the revenues and benefits systems, taking responsibility for administration, configuration and ongoing optimisation.
• We work closely with suppliers, project teams and internal stakeholders to ensure systems are reliable, effective and aligned with business requirements.
• We carry out application administration, configuration and optimisation.
• We undertake end-to-end testing, system assurance and quality improvement.
• We support data migration, integration and validation activities.
• We manage supplier relationships and provide technical liaison.
• We support digital transformation and business improvement projects.
• We identify opportunities to simplify processes, reduce risk and improve services.
• We work with project managers, analysts and stakeholders to deliver successful change.
• We troubleshoot and resolve complex technical issues across interconnected systems.

Technologies:

• Cloud
• Support
• ITIL
• Microsoft 365
• SharePoint
• Office 365
• ICT
• LESS

More:

We are New Forest District Council, undertaking an ambitious Digital Transformation Programme focused on improving services, enhancing customer experiences and creating more efficient and sustainable ways of working. This is a hybrid, full-time role with a salary of £40,174 - £43,236 per annum, with progression up to £44,472 for exceptional performance. We offer 27 days annual leave plus bank holidays, membership of the Local Government Pension Scheme including AVC options, an Employee Assistance Programme with 24/7 legal, financial and well being support, flexible hybrid working arrangements, employee discounts at major retailers, supermarkets and restaurants, and a Cycle to Work Scheme with savings of up to 40% on bikes and accessories. This is an opportunity to work on meaningful digital transformation projects within local government.

last updated 36 week of 2026