CPE Technical Investigation Engineer

Salary: £50,000 - 70,000 per year

Requirements:

• Strong networking knowledge and troubleshooting capability.
• Experience working with broadband technologies and services.
• Proven experience supporting and diagnosing issues across CPE devices.
• Understanding of embedded network devices.
• Excellent analytical and problem-solving skills.
• Experience using Jira for defect and issue management.
• Experience working with GitHub.
• Ability to investigate complex technical problems and drive resolution.
• 4-5 years experience in a technical investigation, support, or engineering role.
• Knowledge of a broad range of CPE products and technologies.
• Experience working within telecommunications, broadband, or ISP environments.

Responsibilities:

• Investigate and troubleshoot complex issues affecting CPE products and broadband services.
• Perform detailed technical analysis and root cause investigations.
• Support broadband devices deployed within customer environments.
• Collaborate with engineering, development, and support teams to resolve technical issues.
• Manage defects, incidents, and investigations using Jira.
• Work closely with development teams through GitHub to review findings and support fixes.
• Document investigation outcomes and provide technical recommendations.

Technologies:

• Embedded
• GitHub
• Support
• JIRA
• Network
• C++

More:

We are seeking an experienced CPE Technical Investigation Engineer to join our specialist In-Life Support Team, supporting and investigating issues across customer broadband and CPE environments. This is a hybrid role based in Ipswich, with 3 days onsite each week (Tuesday to Thursday), working Monday to Friday, 9:00am to 5:00pm. It is an initial 6-month contract with a high likelihood of extension, offered at £353.49 per day via umbrella inside IR35.

last updated 35 week of 2026