IT Product Specialist

Salary: £51,111 - 51,111 per year

Requirements:

• Experience of remote IT support
• Networking experience
• Experience troubleshooting IT systems
• Excellent communication and presentation skills
• Understanding of technical and scientific documentation
• Ability to manage multiple projects
• Full driving licence
• Ability to contribute ideas and recommendations supporting technology roadmaps, service improvement initiatives and future business requirements
• Proven involvement in IT implementation projects
• Experience of laboratory IT systems (desirable)
• Knowledge of VMware/Hyper V (desirable)
• Degree equivalent in Biomedical Science (desirable)

Responsibilities:

• Engage in telephone support
• Provide first and second line remote support
• Respond within pre-defined KPI timescales
• Ensure accurate and timely electronic call recording and logging
• Use remote access applications appropriately and in line with usage rules
• Maintain call data accuracy
• Support First Time Fix Rate targets
• Plan and install product IT systems
• Administer and deliver customer training courses in-house, on site, or online
• Update course materials
• Help develop and promote the online academy
• Communicate effectively with customers, peers, and management
• Support business-critical applications and digital solutions across the organisation
• Contribute to IT strategy, supplier management, project delivery, and continuous improvement initiatives
• Support solution design, installation, configuration, implementation, and ongoing technical support

Technologies:

• Hardware
• Support
• VMware

More:

We are a leading diagnostic solutions and medical equipment provider based in Milton Keynes. This is a field-based role covering the UK and Ireland, with a development pathway and excellent benefits. The position supports customers across the full lifecycle of business solutions, working across both hardware and software technologies to deliver a high-quality service experience. The role is 37.5 hours per week, with additional out-of-hours on-call required.

last updated 35 week of 2026