Technical Operations Engineer

Salary: £60,000 - 100,000 per year

Requirements:

• 3 to 5 years of relevant technical experience in video, advertising technology, or related technology disciplines
• Fluency in English
• Ability to troubleshoot and resolve issues and work collaboratively with engineering and business stakeholders
• Ability to resolve problems independently and follow documented escalation procedures
• Comfort and adaptability in a fast-paced, dynamic work environment
• Ability to interface with internal and external customers in a professional and positive manner
• Detail-oriented, analytical, and methodical approach with a commitment to driving quality
• Familiarity with the entertainment or streaming industry
• Knowledge of consumer products, user interfaces, and networking functionality
• Willingness to work flexible hours including nights and/or weekends
• Understanding of Server-Side Ad Insertion (SSAI) and advertising technology ecosystems
• Fluency across the agentic engineering toolchain, including coding harnesses like Claude Code or Cursor, MCP servers, custom skills, or agent frameworks
• Ability to drive an agent, verify its output, and ramp on an unfamiliar codebase with an agent helping you
• Bachelors degree or equivalent relevant work experience

Responsibilities:

• Prioritizing issues for engineering resolution and facilitating communication to operational and business stakeholders
• Working with the broader Technical Operations team to support Roku infrastructure, including ad services
• Collaborating with cross-functional teams to resolve day-to-day operational issues
• Performing data analysis to support troubleshooting, root cause investigations, and operational reporting
• Monitoring ad delivery, CDN infrastructure, live feeds, and content pipelines to identify and triage issues before they impact viewers
• Supporting escalation paths and SLA frameworks for high-visibility incidents
• Contributing to automation and tooling initiatives to reduce manual toil and improve operational efficiency
• Leveraging AI tools and emerging technologies to enhance troubleshooting workflows and accelerate incident resolution

Technologies:

• AI
• Claude Code
• Cursor
• Support
• MCP
• Roku
• AI Agents
• LESS

More:

We are Roku, the #1 TV streaming platform in the U.S., Canada, and Mexico, with a mission to power every television in the world and connect the entire TV ecosystem. Our Technical Operations team is the platforms first line of defense, working around the clock across the U.S., Canada, Mexico, and India to monitor ad delivery, CDN infrastructure, live feeds, and content pipelines for The Roku Channel and the systems that power it. We offer the opportunity to make a meaningful contribution from day one, support millions of TV streamers, and gain experience across many disciplines. We foster an inclusive and collaborative environment, with teams generally working in the office Monday through Thursday and flexible remote work on Fridays, and we provide a broad range of benefits including mental health and financial wellness support, healthcare options, leave policies, and retirement resources, where available by location.

last updated 35 week of 2026