IT Tech Leader

Salary: £65,000 - 105,000 per year

Requirements:

• 3+ years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.
• A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment theyre reported to their resolution.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.
• Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master identity and device management tools such as SSO, MDM (Jamf, Intune), and Google Workspace.
• Experience with infrastructure and tools such as networking, AV systems, cloud telephony, Zendesk Service Desk, and Atlassian (JIRA).
• A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.
• A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements.
• Networking knowledge is advantageous but not essential.

Responsibilities:

• Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.
• Troubleshoot and resolve technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.
• Proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.
• Skillfully prioritise and manage time, balancing daily support tasks with contributions to essential, long-term IT projects.
• Continuously explore, learn, and develop technical skills and experience.
• Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team.
• Lead and mentor team members to develop into SMEs and address knowledge gaps within the team.
• Identify bottlenecks and issues before they arise and proactively work to streamline ticket resolutions.

Technologies:

• Atlassian
• Cloud
• Excel
• Support
• JIRA
• macOS
• Windows
• Zendesk

More:

We are Motorway, the UKs largest online car-selling platform, connecting private sellers directly with over 8,000 dealers nationwide. Our award-winning, technology-led platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want. Founded in 2017 and backed by leading technology investors, we have raised 143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. The role is based in Brighton, is full time, on-site, and sits within our Operations department. Our benefits include a competitive salary, equity scheme, 25 days holiday, a sea-front office with bi-weekly massages and free snacks, private medical insurance via BUPA, life assurance, pension scheme with 5% company contribution, enhanced family leave, 24/7 Employee Assistance Programme, EV leasing scheme, cycle to work scheme, nursery salary sacrifice scheme, and 1 paid volunteering day a year.

last updated 34 week of 2026