IT Support Engineer

Salary: £30,000 - 35,000 per year

Requirements:

• Previous experience in an IT Support Engineer, Desktop Support, Service Desk or similar technical support role.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory / Microsoft Entra ID, Microsoft Intune, and cloud-based IT environments.
• Good understanding of networking fundamentals, including TCP/IP, DHCP, DNS, LAN and Wi-Fi troubleshooting.
• Knowledge of IT security principles, access management and asset management.
• Experience using ticketing or IT Service Management (ITSM) platforms.
• Strong diagnostic and problem-solving abilities.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• A proactive, approachable and customer-focused attitude.

Responsibilities:

• Deliver exceptional onsite IT support to employees across the business.
• Diagnose and resolve hardware, software, application and connectivity issues.
• Install, configure, maintain and repair IT equipment and systems.
• Set up and manage computers, devices, peripherals and user accounts.
• Support Windows environments, Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Microsoft Intune.
• Manage incidents escalated by the Service Desk that require onsite intervention or advanced troubleshooting.
• Perform basic network troubleshooting across LAN, Wi-Fi, connectivity and structured cabling.
• Work closely with infrastructure, networking, security and application teams to resolve issues and support projects.
• Assist with technology rollouts, migrations, upgrades and continuous improvement initiatives.
• Maintain accurate asset records and support documentation within the ticketing system.
• Act as a deputy for the ICT Coordinator when required.
• Support occasional out-of-hours activities for critical incidents, maintenance or project work.
• Travel occasionally to support operational and project requirements.

Technologies:

• Active Directory
• Azure
• Cloud
• Hardware
• ICT
• Support
• ITSM
• LAN
• Microsoft 365
• Microsoft Intune
• Network
• Security
• TCP/IP
• Windows
• Office 365

More:

We are Savaria UK, part of the global Savaria Group with more than 2,500 colleagues worldwide. We are a leading provider of accessibility and mobility solutions that help people maintain their independence and improve their quality of life. Headquartered in Canada and operating across North America, Europe and beyond, we are driven by innovation, collaboration and a commitment to making a meaningful difference for our customers. This is a full-time, permanent onsite role based in Kingswinford, West Midlands (DY6), Monday to Friday, with a competitive salary of £30,000 to £35,000 plus benefits. We offer the chance to join a supportive and collaborative global IT team, gain exposure to a broad range of technologies and projects, and contribute to a business with a meaningful purpose.

last updated 34 week of 2026