Senior IT Support Engineer

Salary: £? - ? per year

Requirements:

• 3rd line IT support experience
• Microsoft 365 administration experience
• Microsoft Azure experience
• Windows Server experience
• Active Directory and Entra ID experience
• Networking and troubleshooting experience
• Experience with firewalls, switches and wireless networks
• Virtualisation experience
• Backup and disaster recovery experience
• Endpoint security experience
• Experience with NinjaOne or a similar RMM / IT support management platform
• Experience with IT infrastructure projects

Responsibilities:

• Act as a senior escalation point for 1st and 2nd line engineers
• Diagnose and resolve complex 3rd line support issues
• Provide technical guidance and mentoring to 2nd line support staff
• Help maintain high technical and customer service standards across the helpdesk
• Take ownership of escalated client issues through to resolution
• Support Microsoft 365 and Azure environments
• Troubleshoot Windows Server and infrastructure issues
• Support networking, firewalls, switches, Wi-Fi and connectivity
• Use NinjaOne as part of the day-to-day support and management of client environments
• Assist with technical projects, migrations and infrastructure upgrades
• Identify recurring technical issues and recommend improvements
• Maintain clear and accurate technical documentation
• Work directly with clients when senior technical input is required
• Work collaboratively with the wider technical and management team

Technologies:

• Active Directory
• Azure
• Support
• Microsoft 365
• Security
• Windows
• Office 365
• Cloud

More:

We are a Midlands-based IT company providing managed IT support, IT projects and IT solutions to a wide range of clients across the UK. We take pride in our dedication to our clients, our technical expertise and our track record of delivering outstanding service for over 30 years. We are looking for an experienced Senior IT Support Engineer to join our team in Curdworth. This is an onsite role with a two-month contract and a pay rate of £265 per day outside IR35.

last updated 34 week of 2026