IT Infrastructure Support Technician

Salary: £32,000 - 38,000 per year

Requirements:

• Strong understanding of TCP/IP networking, routing, switching and VLAN segmentation
• Experience configuring firewalls and secure remote access (VPN, port forwarding, NAT policies)
• Advanced Windows administration experience
• Experience managing Microsoft 365 / hybrid environments
• Good knowledge of VOIP telephony systems
• Virtualisation experience (VMware or Hyper-V)
• Strong troubleshooting methodology across network, system and application layers
• Understanding of cybersecurity principles and secure system design
• Experience with enterprise-level IP-based CCTV, Access Control and Intercom systems
• Knowledge of ONVIF, SIP, RTSP and related protocols
• Experience with PowerShell scripting and task automation
• Familiarity with backup and disaster recovery solutions
• Experience within the electronic security integration sector
• Analytical and methodical approach
• Strong documentation discipline
• Comfortable working at both architectural and hands-on levels
• Proactive and solutions-driven
• Able to manage multiple technical streams simultaneously
• Located within 20 miles of Manchester M34
• GCSE or equivalent
• 5 years of system administration experience
• Full UK Driving Licence
• United Kingdom work authorisation

Responsibilities:

• Take ownership of the configuration, validation and optimisation of integrated IP-based security systems prior to deployment
• Architect, configure, harden and performance-test CCTV, Access Control, Intruder and Intercom systems in a controlled pre-build environment
• Configure network topology including VLAN segmentation, firewall rules, routing, NAT and VPN access
• Implement secure remote access solutions and hardened configurations
• Validate firmware, patch levels and cybersecurity posture prior to site deployment
• Test system resilience, redundancy, failover and storage performance
• Pre-stage cloud-connected security platforms and hybrid integrations
• Produce configuration documentation, network diagrams and deployment packs
• Evaluate and benchmark new hardware, VMS platforms and access control technologies
• Provide Tier 3 technical escalation support to field engineers
• Administer and optimise internal infrastructure including Windows Server, Active Directory, DNS, DHCP and Group Policy
• Manage our Microsoft 365 tenant including SharePoint, Exchange Online, conditional access and security policies
• Support hybrid identity with on-prem AD and Azure AD / Entra ID
• Maintain and optimise virtualised environments using VMware or Hyper-V
• Manage backup solutions, disaster recovery strategy and business continuity planning
• Maintain core network infrastructure including Layer 2/3 switching, VLANs, trunking, firewall policy, VPN and SD-WAN where applicable
• Oversee endpoint provisioning, MDM policies and lifecycle management
• Implement cybersecurity best practices including MFA, least-privilege access, system hardening and vulnerability remediation
• Lead internal IT improvement projects from design to deployment
• Administer internal helpdesk and documentation systems
• Provide 2nd and 3rd line technical support to engineers and key customers
• Assist with website infrastructure and hosting environments
• Manage and optimise our digital platforms and social channels

Technologies:

• Active Directory
• Architect
• Azure
• Cloud
• Firewall
• Firmware
• Hardware
• Hyper-V
• Support
• Microsoft 365
• NAT
• Network
• PowerShell
• Security
• SharePoint
• TCP/IP
• VPN
• VMware
• Windows
• Office 365

More:

We are seeking a highly skilled IT Infrastructure & Support Technician to take ownership of the configuration, validation and optimisation of integrated IP-based security systems prior to deployment. This is a full-time, in-person role based in Manchester M34, with a salary of £32,000 to £38,000 per year and benefits including company pension, cycle to work scheme and on-site parking. The role offers genuine technical ownership of pre-deployment security builds, influence over infrastructure standards and cybersecurity posture, exposure to emerging IP security and hybrid cloud technologies, and the opportunity to shape our internal IT strategy.

last updated 34 week of 2026