IT Support Engineer I, IT Services

Salary: £60,000 - 110,000 per year

Requirements:

• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• High school diploma or equivalent
• Excellent customer-facing skills
• 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
• 2+ years of experience with client, server, and network services including DNS, DHCP, OSI Model, and TCP/IP
• 2+ years of experience troubleshooting in a multi-user high-availability environment
• 2+ years of experience with PC repair, troubleshooting, deployment, and liquidation
• Occasional travel required based on business needs
• Proficient in English
• Bachelors degree from an accredited university or equivalent
• Preferred: Bachelors degree in Computer Science or an IT-related field
• Preferred: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware installation, AWS, or other industry-relevant certifications
• Preferred: Experience in Active Directory and Windows Server backup solutions
• Preferred: Experience with audiovisual, video conferencing, or event support
• Preferred: Ability to write simple scripts in an administrative language
• Preferred: Strong analytical skills with demonstrated problem-solving abilities
• Preferred: Proven ability to develop clear, concise change management and standard operating procedure documentation

Responsibilities:

• Deliver on-site, high-quality, hands-on support by diagnosing, troubleshooting, and resolving issues, including evaluating log files to determine the health of systems, software, and hardware
• Provide on-call support for high-severity incidents and act as an escalation point of contact for the team
• Assist with triaging and escalating system or network outages to reduce downtime
• Understand and execute change management activities in a high-availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training, and developing peers and new team members as a mentor
• Continuously expand skills, learn the latest technologies, and maintain knowledge of IT policies to provide technically accurate solutions

Technologies:

• AWS
• Active Directory
• Cisco
• Hardware
• Support
• Linux
• Network
• TCP/IP
• Windows
• Cloud
• Excel
• Security

More:

We are Amazons IT Services team, a dynamic and diverse group of passionate problem-solvers that supports our corporate global workforce with seamless end-to-end IT services and frictionless on-site technical support. We foster an inclusive and collaborative environment where every voice is heard and every idea is valued. We offer a full range of benefits for eligible employees and family members, with details varying by location, hours, length of employment, and job status. We also support mentorship, career growth, and ongoing learning through employee-led affinity groups and development opportunities. Join us and make a direct impact on Amazonians worldwide.

last updated 40 week of 2026