IT Service Desk Analyst

Salary: £26,000 - 26,000 per year

Requirements:

• Proven experience as an IT Help Desk Technician, or entry/graduate level candidates with a relevant background.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills in verbal and written English.

Responsibilities:

• Serve as the first point of contact for users seeking technical assistance over the phone or via email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by users.
• Walk users through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.

Technologies:

• Support
• Mobile

More:

Heron Foods is a dynamic and fast-growing retail company based in Melton, Hull, and we are looking for a dedicated IT Service Desk Analyst to join our busy team. This crucial role will deliver timely technical assistance to over 340 retail stores and our Store Support Centre. We offer an annual salary of £26,000, along with 30 days of annual leave, a workplace pension, a 10% discount at Heron Foods and B&M stores, and additional wellbeing support. Join us in our mission to provide excellent technical support and contribute to our ongoing success.

last updated 38 week of 2026