SIAM Capacity Analyst - Manchester

Salary: £40,000 - 42,000 per year

Requirements:

• Experience in Capacity Management, Service Management, or Service Performance within complex IT environments.
• Strong understanding of SIAM principles and managing services across multiple suppliers.
• Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities.
• Experience producing capacity forecasts and service performance reports, and presenting insights to technical and business stakeholders.
• Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.

Responsibilities:

• Own the end-to-end Capacity Management process across a multi-supplier service environment, ensuring service capacity meets current and future business requirements.
• Monitor, analyse, and report on service capacity, utilisation, performance, trends, risks, and constraints, identifying opportunities for optimisation.
• Drive proactive capacity planning, forecasting demand and ensuring services can support business growth, change, and future requirements.
• Work with suppliers to investigate capacity-related issues, manage risks, dependencies, and bottlenecks, and deliver sustainable performance improvements.
• Support service design, change, and governance activities by providing capacity planning, performance management, and scalability expertise.
• Produce capacity reports, forecasts, dashboards, and service insights, and drive continual improvement initiatives focused on capacity optimisation, performance efficiency, and operational excellence.

Technologies:

• Support
• ITIL
• ITSM

More:

We are hiring a SIAM Capacity Analyst in Manchester, offering a salary of £40,000–£42,000 plus benefits. The role focuses on monitoring, governing, analysing, and optimising service capacity and performance across a multi-supplier environment.

last updated 39 week of 2026