Senior User Researcher

Salary: £57,500 - 66,000 per year

Requirements:

• Expertise in applying user research methodologies across different environments
• Experience working in multidisciplinary Agile teams to design and deliver people-centred services
• Working knowledge of researching accessibility needs or assisted digital needs
• Proven experience championing user research, user-centred design, or service design approaches
• Experience in line management or mentoring/training other user researchers
• Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity
• Good understanding of other Agile roles across design, product, and tech
• Strong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forward

Responsibilities:

• Advise clients on how to solve complex problems using research, people-centred design, and Agile methodologies
• Lead multidisciplinary Agile teams to design services that meet identified user needs
• Advocate inclusive approaches within user research
• Build supportive relationships with clients and stakeholders, while challenging ideas and managing difficult conversations
• Line manage user researchers and advise other colleagues on how to get the best from user research
• Support recruitment, events, blog writing, and winning new business
• Promote our people-centred design offer both internally and externally

Technologies:

• Support

More:

We are Hippo, a digital services partner that designs with empathy and builds for impact by combining data-informed evidence, human-centred design, and software engineering. We work in a truly agile way from concept to reality, helping our clients thrive as modern organisations and creating digital services that make a positive impact on organisations and society. We offer a competitive salary and a range of benefits including a contributory pension scheme, 25 days holiday plus UK public holidays, Perkbox discounts, critical illness cover, life assurance, volunteer days, cycle-to-work scheme, salary sacrifice electric vehicles, season ticket loans, wellbeing sessions, and a flexible benefits scheme. We are committed to diversity, inclusion, and belonging, and we actively support underrepresented groups with an accessible recruitment process. We are headquartered in Leeds and have offices across the UK, including Glasgow, Manchester, Birmingham, London, and Bristol. This is a hybrid role based in Leeds, with travel and on-site working required at least two days per week, and we offer relocation support of up to £8,000.

last updated 31 week of 2026