Revenue Operations Systems Lead

Salary: £90,000 - 90,000 per year

Requirements:

• Salesforce Certified Administrator, ideally Advanced Administrator; Platform App Builder is a plus.
• 5+ years of hands-on Salesforce administration experience, including Sales Cloud and Service Cloud.
• Strong commercial understanding of how a B2B sales organisation works, including pipeline, opportunities, renewals, forecasting and attribution, and the ability to turn that into clean Salesforce processes.
• Expert knowledge of declarative Salesforce configuration, including flows, validation rules, permission sets, page layouts, record types, reports and dashboards.
• Experience integrating Salesforce with connected commercial tools such as HubSpot, Clari or SalesLoft, including field mapping and data flow.
• Working knowledge of Salesforce CPQ, including pricing, bundles and approval rules, with the ability to support and manage a partner-led build.
• Sound data management skills, including imports, mass updates, deduplication and maintaining clean, trusted data.
• Experience managing or working alongside a Salesforce implementation partner to scope and deliver build work.
• A track record of reducing support demand through better design, governance and self-service.
• Clear communication skills, with the ability to explain technical topics simply to commercial teams.
• Desirable: awareness of newer Salesforce capabilities such as Agentforce and AI features.
• Desirable: experience in a SaaS or technology business.
• Desirable: familiarity with AppExchange tools and how to evaluate them.
• Desirable: knowledge of Jira and how it connects to Salesforce.
• Desirable: experience building reports and dashboards in a BI tool such as Tableau or Power BI.
• Desirable: people-management experience, even with a small team.
• Commercially minded, with the ability to turn how the business works into clean Salesforce processes.
• Strong leadership, communication, problem-solving, change management and stakeholder management skills.
• Financial acumen to develop budgets and demonstrate ROI.
• Detail-oriented with strong project management skills.
• Commitment to continuous learning and professional development.

Responsibilities:

• Own and maintain our practical roadmap of Salesforce changes and improvements, prioritised by commercial value and effort.
• Translate how we sell, renew and serve customers into clean Salesforce processes, including lead routing, opportunity and renewal stages, attribution and approvals.
• Build and configure Salesforce hands-on, including fields, page layouts, flows, validation rules, permission sets, reports and dashboards.
• Reduce avoidable support tickets by fixing root causes through better permissions, layouts, validation and self-service.
• Own the connected tools in our commercial stack, including HubSpot, Clari and SalesLoft, and keep integrations and field mappings working.
• Own Salesforce CPQ post go-live in July 2026, including pricing, product bundles, discount and approval rules, working with our implementation partner through launch and into business-as-usual.
• Line-manage and develop a small Salesforce team, setting clear priorities and standards.
• Manage our Salesforce implementation partner for specialist or net-new build work, including automation, integrations or Agentforce.
• Document key platform processes so knowledge is shared across the team.
• Conduct regular check-ins and reviews, supporting team certifications and development.
• Manage team workload and partner budget, and flag resourcing needs.
• Keep the platform stable, secure and performing well across Sales Cloud and Service Cloud.
• Manage Salesforce releases and connected-tool updates to minimise disruption.
• Implement governance controls for data management, access management and compliance.
• Monitor key platform metrics, including system health, user adoption, data quality and system performance.
• Lead investigations into critical issues and drive remediation plans.
• Serve as the primary point of contact for Salesforce matters across the organisation.
• Partner with business leaders to understand requirements and translate them into Salesforce solutions.
• Communicate platform updates, improvements and changes to stakeholders.
• Provide executive reporting on platform health, user adoption and ROI.
• Manage user adoption programmes, including training and change management initiatives.

Technologies:

• AI
• Backbone
• Cloud
• Flow
• HubSpot
• Support
• JIRA
• Power BI
• REST
• Salesforce
• Tableau

More:

We are hiring a RevOps Systems Lead to own our Salesforce platform, the operational backbone of our commercial business, together with connected tools such as Clari, SalesLoft and Highspot. This is a hands-on role based in Gerrards Cross, with 2-3 days per week in the office and the rest remote. The salary is £80-90k with bonus, and the role is permanent. There is no sponsorship available. You will work closely with Sales, Customer Success, Order Management and Support teams, line-manage a small team, and partner with commercial leaders to improve how we sell, renew and serve customers. We also work with a Salesforce implementation partner for specialist build work, and Salesforce CPQ will go live in July 2026.

last updated 31 week of 2026